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Amanda B Roberts

Student License Not Activating...

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Greetings Vectorworks community. I have recently completed the process to extend my student use license. Upon a clean install of VW2018 and a wipe of all system preferences, I am getting a couple of strange messages. 

 

First is - "An attempt to activate over the Internet has failed because of communications problems."

 

Second is - "Vectorworks cannot be activated because your software license has expired."

 

Then the program shuts down. Any help would be appreciated!

 

Thank you,

 

Amanda

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Hi Amanda,

 

I see that you requested an extension for your license through our Student Portal on Friday, this has now been approved and your license extended for a year. 

 

Please let us know if you have any additional trouble accessing Vectorworks.

 

Kind regards,

Nicole

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Thank you Nicole, I didn't realize there was a request - then approval - my mistake. My issue now is an "Error Loading Vision Library". I have dumped preferences and dumped the run time cache from the 2018 folder as well?? Any ideas?

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@Amanda B Roberts 

 

You should be able to fix this by using the following method:

 

1. Quit Vectorworks 2019

2. Go to: Macintosh HD/Library/Application Support/Vectorworks 2019

3. Select and copy these three folders:

⁃  Gobos

⁃  Library

⁃  textures

4. Go to: Macintosh HD/Applications/Vectorworks 2019/Vision and paste them in.

5. Reopen Vectorworks. 

 

Let me know if you still have problems!

 

Thanks!

 

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@Amanda B Roberts hmmm, that is very strange. Can you contact our Tech team directly so we can troubleshoot on your machine? tech@vectorworks.net

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