Jump to content
Amanda B Roberts

Student License Not Activating...

Recommended Posts

Greetings Vectorworks community. I have recently completed the process to extend my student use license. Upon a clean install of VW2018 and a wipe of all system preferences, I am getting a couple of strange messages. 


First is - "An attempt to activate over the Internet has failed because of communications problems."


Second is - "Vectorworks cannot be activated because your software license has expired."


Then the program shuts down. Any help would be appreciated!


Thank you,



Share this post

Link to post

Hi Amanda,


I see that you requested an extension for your license through our Student Portal on Friday, this has now been approved and your license extended for a year. 


Please let us know if you have any additional trouble accessing Vectorworks.


Kind regards,


Share this post

Link to post

Thank you Nicole, I didn't realize there was a request - then approval - my mistake. My issue now is an "Error Loading Vision Library". I have dumped preferences and dumped the run time cache from the 2018 folder as well?? Any ideas?

Share this post

Link to post

@Amanda B Roberts 


You should be able to fix this by using the following method:


1. Quit Vectorworks 2019

2. Go to: Macintosh HD/Library/Application Support/Vectorworks 2019

3. Select and copy these three folders:

⁃  Gobos

⁃  Library

⁃  textures

4. Go to: Macintosh HD/Applications/Vectorworks 2019/Vision and paste them in.

5. Reopen Vectorworks. 


Let me know if you still have problems!




Share this post

Link to post

@Amanda B Roberts hmmm, that is very strange. Can you contact our Tech team directly so we can troubleshoot on your machine? tech@vectorworks.net

Share this post

Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114


© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

  • Create New...