Amanda B Roberts Posted May 12, 2019 Share Posted May 12, 2019 Greetings Vectorworks community. I have recently completed the process to extend my student use license. Upon a clean install of VW2018 and a wipe of all system preferences, I am getting a couple of strange messages. First is - "An attempt to activate over the Internet has failed because of communications problems." Second is - "Vectorworks cannot be activated because your software license has expired." Then the program shuts down. Any help would be appreciated! Thank you, Amanda Quote Link to comment
Vectorworks, Inc Employee ndavison Posted May 13, 2019 Vectorworks, Inc Employee Share Posted May 13, 2019 Hi Amanda, I see that you requested an extension for your license through our Student Portal on Friday, this has now been approved and your license extended for a year. Please let us know if you have any additional trouble accessing Vectorworks. Kind regards, Nicole Quote Link to comment
Amanda B Roberts Posted May 13, 2019 Author Share Posted May 13, 2019 Thank you Nicole, I didn't realize there was a request - then approval - my mistake. My issue now is an "Error Loading Vision Library". I have dumped preferences and dumped the run time cache from the 2018 folder as well?? Any ideas? Quote Link to comment
Vectorworks, Inc Employee jblock Posted May 13, 2019 Vectorworks, Inc Employee Share Posted May 13, 2019 @Amanda B Roberts You should be able to fix this by using the following method: 1. Quit Vectorworks 2019 2. Go to: Macintosh HD/Library/Application Support/Vectorworks 2019 3. Select and copy these three folders: ⁃ Gobos ⁃ Library ⁃ textures 4. Go to: Macintosh HD/Applications/Vectorworks 2019/Vision and paste them in. 5. Reopen Vectorworks. Let me know if you still have problems! Thanks! Quote Link to comment
Amanda B Roberts Posted May 24, 2019 Author Share Posted May 24, 2019 I will give it a shot! Thanks Joseph for your time! Quote Link to comment
Amanda B Roberts Posted May 24, 2019 Author Share Posted May 24, 2019 Hey Joseph. This did not work! So sorry to bug you guys with this... Quote Link to comment
Vectorworks, Inc Employee jblock Posted May 24, 2019 Vectorworks, Inc Employee Share Posted May 24, 2019 @Amanda B Roberts hmmm, that is very strange. Can you contact our Tech team directly so we can troubleshoot on your machine? tech@vectorworks.net Quote Link to comment
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