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Student License Not Activating...

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Greetings Vectorworks community. I have recently completed the process to extend my student use license. Upon a clean install of VW2018 and a wipe of all system preferences, I am getting a couple of strange messages. 


First is - "An attempt to activate over the Internet has failed because of communications problems."


Second is - "Vectorworks cannot be activated because your software license has expired."


Then the program shuts down. Any help would be appreciated!


Thank you,



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  • Vectorworks, Inc Employee

Hi Amanda,


I see that you requested an extension for your license through our Student Portal on Friday, this has now been approved and your license extended for a year. 


Please let us know if you have any additional trouble accessing Vectorworks.


Kind regards,


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  • Vectorworks, Inc Employee

@Amanda B Roberts 


You should be able to fix this by using the following method:


1. Quit Vectorworks 2019

2. Go to: Macintosh HD/Library/Application Support/Vectorworks 2019

3. Select and copy these three folders:

⁃  Gobos

⁃  Library

⁃  textures

4. Go to: Macintosh HD/Applications/Vectorworks 2019/Vision and paste them in.

5. Reopen Vectorworks. 


Let me know if you still have problems!




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  • 2 weeks later...

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