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floriane

Error database was not accessible

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Hello,

I'm a student interior architecture. The last few weeks, I get a error when I want to open vectorworks 2018 on my pc. Does somebody maybe know how I can solve the error so that I can use vectorworks back? In the attached files you can see the error which appears first when I open vectorworks. ('the folder containing the favorites and functional hardware database was not accessible'). When I press OK there appears another error 14, after I press OK again there appears an error 21, and the errors keep coming after I press OK until the last error appears where I press OK and then vectorworks closes itself.

I don't know how to solve this big problem and time is an important factor because my finals are coming closer so I have to use vectorworks back again, as soon as possible.

Thank you 

2019-05-03 (12).png

2019-05-03 (13).png

2019-05-03 (15).png

2019-05-03 (11).png

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Hi Floriane,

 

You should email tech support, the issue you are portraying could be to that your login account doesn't have write access to the folders that the Vectorworks Application need to write the content to. You could also try reinstalling the application.

 

Best

 

Tom

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1 hour ago, TomWhiteLight said:

Hi Floriane,

 

You should email tech support, the issue you are portraying could be to that your login account doesn't have write access to the folders that the Vectorworks Application need to write the content to. You could also try reinstalling the application.

 

Best

 

Tom

No, that is probably not the problem and installing it new will probably not solve it either.

 

As the dialog tells interiorcad support should be contacted. (As this is a VW forum, not an interiorcad one, I will not get into the details.)

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11 minutes ago, TomWhiteLight said:

The fourth screen grab depicts a file path referencing a Vectorworks file location?!

 

Yes, that is interiorcad's XG Resource system. All 4 screenshots are typically of problems with the XG Resource system. Indeed its folder is inside VW user folder.

 

11 minutes ago, TomWhiteLight said:

 

please explain?

 

There are a few typical problems with non-working XG Resource system. Most of the time it will not be solved by reinstalling (especially if there is something already in the user folder, e.g. a misconfigured setting).

 

Of course write permission problems could be there, but mostly in that case, VW itself complains if the user folder is not allowed to be written before interiorcad complains.

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