darina Posted April 29, 2019 Share Posted April 29, 2019 HI, When I tried to open the programme, a message popped up saying that I need to activate my licence. I logged in into my account where the status is active but it says that my licence expired yesterday. I am giving the option to download the programme again and put my licence code. I did this but the same message pops in. I also try to uninstall the program but is not working. The message still pops up. I also have an email saying that my licence is available until 2020. I do not understand what the problem is. Can anyone advise me on what to do, please? Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted April 29, 2019 Vectorworks, Inc Employee Share Posted April 29, 2019 Hi Darina I have just looked at your account in the student portal and I can see that your licence is not due to expire until January 2020. Can you try again to use the software and if you still get the problem, please post a screenshot of the error message? Quote Link to comment
darina Posted April 29, 2019 Author Share Posted April 29, 2019 (edited) Hi Tamsin, I just tried again and this is the error message. After that, it closes immediately Thank you for your answer vectorworks error.pdf Edited April 29, 2019 by darina Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted April 29, 2019 Vectorworks, Inc Employee Share Posted April 29, 2019 We're looking into this for you Darina... 1 Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted April 29, 2019 Vectorworks, Inc Employee Share Posted April 29, 2019 My colleague in the US has just fixed this for you. It should all be working now. 1 Quote Link to comment
darina Posted April 29, 2019 Author Share Posted April 29, 2019 Just tried it and is working Thank you so much! All the best! Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted April 29, 2019 Vectorworks, Inc Employee Share Posted April 29, 2019 You're welcome. Good luck with your coursework. 1 Quote Link to comment
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