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LICENCE SOFTWARE EXPIRED BUT STATUS IS ACTIVE


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HI,

 

When I tried to open the programme, a  message popped up saying that I need to activate my licence.  I logged in into my account where the status is active but it says that my licence expired yesterday. I am giving the option to download the programme again and put my licence code. I did this but the same message pops in. I also try to uninstall the program but is not working. The message still pops up.

I also have an email saying that my licence is available until 2020. I do not understand what the problem is. 

 

Can anyone advise me on what to do, please?

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  • Vectorworks, Inc Employee

Hi Darina

 

I have just looked at your account in the student portal and I can see that your licence is not due to expire until January 2020. 

Can you try again to use the software and if you still get the problem, please post a screenshot of the error message?

 

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