Jump to content
  • 0

Cant keep Workgroup on VW Cloud?


techdef

Question

2 answers to this question

Recommended Posts

  • 0
  • Vectorworks, Inc Employee

Hi @techdef,

 

We investigated the issue that you are reporting. Our logs indicate that the files are synced to the cloud, but the problem is actually happening while trying to download the files on your local computer. It seems that the user running the Vectorworks Cloud Services desktop app does not have write permissions to the Vectorworks Cloud Services folder, or at least parts of it.  Please refer to this page: https://support.apple.com/kb/ph25287?locale=en_US and especially the "apply to enclosed items" action.

 

Please let us know if you continue to experience problems after checking your permissions.

 

Regards,

Iskra Nikolova

Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...