DBLD Posted March 30, 2019 Share Posted March 30, 2019 I am trying to request the Ayrton Bora and Mistral for Vision but I cannot get the request form to submit (https://www.vectorworks.net/en/vision). I have tried the Safari and Firefox browsers. Anyone else experiencing this? Quote Link to comment
LJ TMS Posted March 30, 2019 Share Posted March 30, 2019 I had this issue as well when I last tried to make a fixture request. I ended up putting a fixture request in the VSS area and specifying I needed Vision profiles. https://serviceselect.vectorworks.net/support/fixturerequestform Quote Link to comment
Gaspar Potocnik Posted March 30, 2019 Share Posted March 30, 2019 I’ve encountered this problem more than once. Are you a service select member? There is a fixture form there as well. Quote Link to comment
DBLD Posted March 31, 2019 Author Share Posted March 31, 2019 Perfect, I'll check Service Select. Thanks guys Quote Link to comment
Vectorworks, Inc Employee Rob Books Posted April 1, 2019 Vectorworks, Inc Employee Share Posted April 1, 2019 Just tested, seems to be working fine now. any of the requests sent through the Service select will be moved over. Quote Link to comment
LJ TMS Posted April 1, 2019 Share Posted April 1, 2019 32 minutes ago, Rob Books said: Just tested, seems to be working fine now. any of the requests sent through the Service select will be moved over. Hey Rob, can you clarify... does this mean you found no problems with the form, or that you found problems and it is now fixed? Quote Link to comment
Vectorworks, Inc Employee Rob Books Posted April 1, 2019 Vectorworks, Inc Employee Share Posted April 1, 2019 I had no problems with it, the form submitted, checked for the ticket, and it was where it was supposed to be. we had problems a couple of weeks ago that the Web guys fixed. Quote Link to comment
DBLD Posted April 3, 2019 Author Share Posted April 3, 2019 I think I figured out the issue. The form won't submit without inputting a phone number. 1 Quote Link to comment
LJ TMS Posted April 3, 2019 Share Posted April 3, 2019 (edited) Well that would explain it. No red astrick indicating a required field next to Phone, and I know I didn't fill that in last time I tried to submit. @Rob Books Did you fill this field when you tested the form? Edited April 3, 2019 by LJ TMS Quote Link to comment
Vectorworks, Inc Employee Rob Books Posted April 4, 2019 Vectorworks, Inc Employee Share Posted April 4, 2019 it autopopulated for me when I went to enter my name. I will talk to the Web folks and ask them to add the asterisk to it, or remove the requirement whichever is needed. Thanks, Rob. 2 Quote Link to comment
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