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Robert NewBarn

Dimensions causing crashes

Question

When I add dimensions in annotations mode in Viewport, it crashes (or massively slows) my programme. I use VW2019 SP2.

Any advice? - is this unusual?? 

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7 answers to this question

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Get in touch with tech@vectorworks.net directly for this, especially if you are using macOS 10.14 Mojave.

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It can be, if you are able to alleviate it by doing the very strange troubleshooting step of undocking your Object Info palette and leaving it simply undocked, then this is a known bug that will be corrected in 2019 SP3. I believe however that there are other steps support will want to perform on that machine as well.

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Well I have to admit I was sceptical at your suggestion - my Object Info palette is never really docked anyway.  But I pushed it right outside the VW screen area ... and it worked! 

(having previously wasted a tonne of time updating the software, etc with no effect)

Thanks Jim!

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Similar problem here (Vectorworks hangs for five minutes when a dimension is selected - this is in the drawing layer), but sadly undocking the Info palette doesn't help. [VW2019 SP2 and Mojave 10.14.3]

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Undocking the palette only works sporadically for me - and when I save/close the file I get the beachball... sigh.

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Then most likely this issue is the Mojave bug that we were able to put a workaround in for for SP3. No public date for it yet, but should be within the next few weeks.

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