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Student lisence expired/ still studying & submitted extension request but no response

Laura T




I am a final year architecture student, my Vectorworks license seems to have ran out part way through the term. I am definitely still studying, have requested the license extension as it suggested, including proof of student ID but have not had a response or update to license code. Currently can’t use Vectorworks but desperately need to for my final year thesis. How long is it likely to take for the extension to be granted. My graduation date has always been the same so confused as to why it expired when it did. 

Thanks in advance 

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