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Callout Tool

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Anyone else having issues with the callout tool? When I try to annotate a viewport, I get a spinning beach ball, and it hangs.

Mac 10.14.2, Vwx 2019SP2

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Hello,

Would you give us more details about the problem? If it is possible to upload a test file and a video. It will also be helpful if we know which version of Vectorworks 2019SP2 you use.

Thanks.

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Hello,

I still could not reproduce the problem. Whether it is a file specific bug or you can repeat it with a new file? 

Thanks.

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This bug has occurred for me with an existing file and I can reproduce it:

 

New file (blank imperial)

create an object.. for testing it was a simple 3d cube

create a viewport on a new sheet

edit annotations on the new VP

add callout.. edit callout

crash on attempting to exit the edited callout.

Once I've restarted VW, attempting to edit annotations on the same VP also results in a crash.

 

sig below is incorrect, I'm on latest Mojave, VW SP2

 

Edited by dtheory

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Hi @Gunther and @Walid R.,

 

Could I ask you for help. Could you ask you teams to try to reproduce this crash, because we are not able.

 

Thanks,

Kostadin Ivanov

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Those having the issue, could you try undocking the Object Info Palette and see if the issue goes away?

 

Can you also confirm this is a crash or hang (spinning beach ball)?

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Hi Gunther, 

It is a hang, not crash.. I did leave my machine unattended for a couple of hours yesterday.. and it was still spinning when I returned..

Initial experience was that the machine hung while the obj info palette was docked.

Undocked the OIP, no hang.. redocked the OIP, no hang.

Restarted VW, OIP still docked.. no hang...

 

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Thanks for confirming @dtheory!  This seems to coincide with an issue we're tracking.  It might be worth working for a bit, with the Object Info Palette undocked to see if it helps for now?

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Same issue. Hanging when attempting to make annotations in viewport in sheet layer.Mohave 10.14
  Model Name:    iMac Pro  2017
Radeon Pro Vega 56 8176 MB
  Model Identifier:    iMacPro1,1
  Processor Name:    Intel Xeon W
  Processor Speed:    3.2 GHz
  Number of Processors:    1
  Total Number of Cores:    8
  L2 Cache (per Core):    1 MB
  L3 Cache:    11 MB
  Memory:    32 GB
  Boot ROM Version:    220.220.102.0.0 (iBridge: 16.16.1065.0.0,0)

Yes, I can reproduce. Spinning ball. file is attached.

Screenshot 2018-12-21 19.41.47.png

Valentus.vwx

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Do you experience the same behavior with the object info palette undocked?

I found that this, at least for now, has cleared up the hanging situation..

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VW hung even on a new/clean empty Spotlight file.

Restarted VW 2019

opened new Spotlight template

created a rectangle

created second rectangle, to use to create viewport on new sheet layer

double-clicked on the auto-created annotation showing the scale of the viewport

spinning hanging ball appears.

Screenshot of top of the report sent to Apple is attached.

HELP...

Screenshot 2018-12-22 11.35.05.png

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I was having the same issues. I then tried changing workspaces, and used the callout tool in the Spotlight workspace. It worked fine. Somehow the callout tool when used in my custom workspace became corrupted. Ended up having to rebuild my workspace from scratch.

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