drawing labels = spinning ball

[fabrica]

on new and old files , I cannot edit or place new drawing labels on a sheet layer in annotations without getting beach ball of death.....

 

Mojave related???

 

[Nikolay Zhelyazkov]

Hello Trevor,

 

Could you send me a test file and tell me which version of VW are you working on?

 

Best Regards,

Nikolay Zhelyazkov

[fabrica]

@Nikolay Zhelyazkov here you go , as soon as I place the drawing label it will crash vectorworks (once I've okayed dialogue box)  (in sheet layer annotations)

vectorworks 2019, os 10.14.1  

 

drawing_label.vwx

Edited November 20, 2018 by fabrica

[Nikolay Zhelyazkov]

I have tested this on Mac OS 10.13.6 and did not crash. Maybe it is a Mojave only issue.

However, could you send me the crash report? It might give me some clues about what is going on wrong. Also, screen recording with the exact steps will be helpful.

 

Thanks 🙂

[fabrica]

it would save me a lot of time not downloading screen recording software etc, if you could test it on Mojave !!!!! ?????

 

[Nikolay Zhelyazkov]

@fabrica,

 

I have forwarded this to the appropriate VW employees, who could test it on Mojave.

 

Best Regards,

Nikolay Zhelyazkov

[fabrica]

@Nikolay Zhelyazkov  well? any update from your mojave test? 

 No change on the SP.2 release also.....

[Nikolay Zhelyazkov]

We were not able to reproduce your crash on Mojave either.

As I already mentioned, at least a crash log might give us some more information about what is going wrong. Otherwise, without being able to reproduce it, I cannot help much more.

[fabrica]

@Nikolay Zhelyazkov ok, how  do I do the crash log?

[Nikolay Zhelyazkov]

When VW crashes, you should get a dialog with 3 buttons - "Ignore", "Report..." and "Relaunch". Click on "Report..." and copy the contents of the next dialog that opens. Save the copied report in a txt file and send it here.

[fabrica]

have emailed it to you, its the apple report though as I have to force quit vectorworks due to the drawing labels.

 

 

 

[Nikolay Zhelyazkov]

Thanks for the crash report. 🙂

 

Could you try inserting Drawing label in a sheet layer, not in the annotations of a viewport? If it doesn't hang, you could try duplicating the Drawing Label in the annotations afterwards, or inserting new drawing label in the annotations directly.

Let me know if you succeeded with the steps from above.

 

Thanks!

[fabrica]

tried it on sheet layer only and it hangs on this - force quit

 

- then tried drawing label on design layer first , that ok, then it worked on sheet layer and also annotations of the viewport in sheet layers.

 

 

[Nikolay Zhelyazkov]

We are still trying to reproduce this and figure out where the problem is. It would be helpful if you could send me your user folder for VW2019. You could find your user folder by opening Vectorworks Preferences -> User Folders tab -> click on Reveal in finder. Also, if you have the time, a screen recording showing the exact steps would be nice too.

 

As of now, I suppose you could use this workaround?

 

Once again, thanks for the feedback and provided information.

[fabrica]

@Nikolay Zhelyazkov , looks like workaround didn't last long as the problems seems to have come back.

 

I'm also  noticing that if I copy a viewport with a drawing label and change the drawing title in the object info menu that it does not update the copied drawing label. If I click on the viewport to edit annotations > it will hang with beach ball as the drawing label seems to be selected by default. 

 

This file was originally started in 2018 and converted to 2019. 

 

[Nikolay Zhelyazkov]

Hello Trevor,

 

Is this happening with the attached .vwx file from above? If not could you send me the other file? Also, as we are not able to reproduce this, it could be related to some of the settings stored in your user folder. Could you try deleting/renaming your user folder and test this again with clean user folder?

 

Best Regards,

Nikolay Zhelyazkov

[Gunther]

Through another thread, we also understand you're having issues with a bloated user folder.  It's through this thread, we realized your user folder is stored on iCloud.  We do not officially support or recommend storing your Vectorworks user folder in iCloud, DropBox, etc.  I would be curious to know if the drawing label issue and the bloated userlog file, subside, when the user folder is stored locally for awhile?  It sounds like you might have tried this already and would just like to confirm.

 

In regards to the Drawing Label causing a freeze.  In a new blank document, can you try inserting a Column and/or Escalator object in a Design Layer, and let us know if you see the same freezing issue?

 

Thanks!

[fabrica]

@Gunther no problems with column and escalator objects in design layer - it looks like the bloating is related to the amount of time I leave the spinning ball going before force quitting.  This then resets if I restart vectorworks.

 

It appears confined to drawing labels in annotation mode in viewports = spinning ball hang until I force quit....

 

will try the files on desktop for the weekend and let you know monday .....

[Gunther]

@fabricaThanks, I appreciate you giving those tools a quick test!  

Here's a weird thought, when you have a chance, try using the Drawing Label tool found in the Fundamentals workspace on a sheet layer for comparison. 

 

   

[fabrica]

@Gunther LOL! no  problems in fundamentals workspace!

 

[wzmosley]

I recently had the same issue and found that changing to the Fundamentals workspace helped as a work around. Odd though that in a decade of using this program I've never encountered this issue. Thanks @Gunther for the simple suggestion.