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2018 SP5 Does not read serial number


Trin Woo

Question

Hi All,

 

I accidentally updated Mojav and I am facing all issue on vectorworks 2018 now.

 

So, I am trying to install service pack 5 but it seems that does not read my proper serial number. I can not go to next step.

 

Is there any one having same issue or know how to solve this?

 

Kind regards,

 

Trin

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  • Vectorworks, Inc Employee

IF you are using the non-localized English version, the update shoudl work as expected. However I think the Aus/NZ localization hasn't gotten an SP5 yet, which would also return a serial number error.

For anyone encountering this issue, contact tech@vectorworks.net directly, they will likely ask for your serial number as well as this from the affected machine:

 

 

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Hi all

 

As far as I found out overnight, if you aren't in America, you will need to wait until the local version of SP5 is available. 

 

Annoyingly Mojave system update has been around for some time, would have appreciated this fix beforehand, and/or email notification that there is a major issue.

 

 

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