Trin Woo Posted October 29, 2018 Share Posted October 29, 2018 Hi All, I accidentally updated Mojav and I am facing all issue on vectorworks 2018 now. So, I am trying to install service pack 5 but it seems that does not read my proper serial number. I can not go to next step. Is there any one having same issue or know how to solve this? Kind regards, Trin Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted October 29, 2018 Vectorworks, Inc Employee Share Posted October 29, 2018 Does it not list a serial number there, or does it claim that your serial number is invalid? What happens if you enter your serial number in the updater manually? Quote Link to comment
0 Stephanie Desmeules Posted October 29, 2018 Share Posted October 29, 2018 I'm experiencing the same problem... Mojave... Where do I find my serial number?? Quote Link to comment
0 Trin Woo Posted October 29, 2018 Author Share Posted October 29, 2018 @Jim Wilson It shows the correct serial number automatically but it shows it is invalid. I copied the correct one again but it shows invalid. please refer the attached image. Quote Link to comment
0 jwhite10 Posted October 30, 2018 Share Posted October 30, 2018 Hi All. I am experiencing exactly the same issue. An invalid serial number, even though I can see it in my profile. I have tried both my 2018 and 2019 licences, with no luck. Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted October 30, 2018 Vectorworks, Inc Employee Share Posted October 30, 2018 IF you are using the non-localized English version, the update shoudl work as expected. However I think the Aus/NZ localization hasn't gotten an SP5 yet, which would also return a serial number error. For anyone encountering this issue, contact tech@vectorworks.net directly, they will likely ask for your serial number as well as this from the affected machine: Quote Link to comment
0 jwhite10 Posted October 30, 2018 Share Posted October 30, 2018 Hi all As far as I found out overnight, if you aren't in America, you will need to wait until the local version of SP5 is available. Annoyingly Mojave system update has been around for some time, would have appreciated this fix beforehand, and/or email notification that there is a major issue. Quote Link to comment
Question
Trin Woo
Hi All,
I accidentally updated Mojav and I am facing all issue on vectorworks 2018 now.
So, I am trying to install service pack 5 but it seems that does not read my proper serial number. I can not go to next step.
Is there any one having same issue or know how to solve this?
Kind regards,
Trin
Link to comment
6 answers to this question
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