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Trin Woo

2018 SP5 Does not read serial number

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Hi All,

 

I accidentally updated Mojav and I am facing all issue on vectorworks 2018 now.

 

So, I am trying to install service pack 5 but it seems that does not read my proper serial number. I can not go to next step.

 

Is there any one having same issue or know how to solve this?

 

Kind regards,

 

Trin

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Does it not list a serial number there, or does it claim that your serial number is invalid? What happens if you enter your serial number in the updater manually?

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@Jim Wilson It shows the correct serial number automatically but it shows it is invalid.

 

I copied the correct one again but it shows invalid.

 

please refer the attached image.1648108690_ScreenShot2018-10-30at9_11_24am.thumb.png.c27cd7f92716647057b11f30c204ab4e.png

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Hi All.

 

I am experiencing exactly the same issue. An invalid serial number, even though I can see it in my profile. I have tried both my 2018 and 2019 licences, with no luck.

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IF you are using the non-localized English version, the update shoudl work as expected. However I think the Aus/NZ localization hasn't gotten an SP5 yet, which would also return a serial number error.

For anyone encountering this issue, contact tech@vectorworks.net directly, they will likely ask for your serial number as well as this from the affected machine:

 

 

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Hi all

 

As far as I found out overnight, if you aren't in America, you will need to wait until the local version of SP5 is available. 

 

Annoyingly Mojave system update has been around for some time, would have appreciated this fix beforehand, and/or email notification that there is a major issue.

 

 

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