Sade Posted October 25, 2018 Share Posted October 25, 2018 Today I tried to use Vectorworks and the screen kept turning green and flashing. Does anyone know why this is happening? Quote Link to comment
0 BSeigel Posted October 26, 2018 Share Posted October 26, 2018 Here are few things you may want to check: 1. Make sure your graphics card driver is up to date (the latest version can be obtained from the manufacturers website) 2. If you have a dedicated graphics card, make sure Vectorworks is using it and not the one integrated with your processor 3. Try changing the Navigation graphics setting to Best Compatibility or Good Performance and Compatability Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted October 26, 2018 Vectorworks, Inc Employee Share Posted October 26, 2018 9 minutes ago, BSeigel said: 1. Make sure your graphics card driver is up to date (the latest version can be obtained from the manufacturers website) 2. If you have a dedicated graphics card, make sure Vectorworks is using it and not the one integrated with your processor One or both of these are the cause for sure. Reply back with the following @Sade and I can take a look: Quote Link to comment
0 Sade Posted October 26, 2018 Author Share Posted October 26, 2018 5 hours ago, Jim Wilson said: One or both of these are the cause for sure. Reply back with the following @Sade and I can take a look: I tried both of these and nothing worked. photos attached. Quote Link to comment
0 BSeigel Posted October 26, 2018 Share Posted October 26, 2018 Do you currently have a graphics card installed? According to the diag you are using the Intel HD 620 integrated graphics from your processor which aren't recommended for our entry-level system requirements. (Although, it can work for some files) https://www.vectorworks.net/sysreq Quote Link to comment
0 Sade Posted October 26, 2018 Author Share Posted October 26, 2018 @BSeigel yes I do I have an Nvidia GeForce graphics card also, could it be that because I’ve had to disable it to use autocad in the past?? Quote Link to comment
0 BSeigel Posted October 26, 2018 Share Posted October 26, 2018 That is likely, try enabling it for using Vectorworks and see if the issue persist. I would recommend restarting your machine as well once the dedicated graphics have been enabled. Quote Link to comment
0 Sade Posted October 26, 2018 Author Share Posted October 26, 2018 @BSeigel I did it and restarted my computer but the issue is still happening. Quote Link to comment
0 BSeigel Posted October 26, 2018 Share Posted October 26, 2018 Can you please send another dxdiag to verify that you are using the Nvidia card? Quote Link to comment
0 BSeigel Posted October 26, 2018 Share Posted October 26, 2018 Cool, the card is definitely enabled. Now you just need to change the graphics settings to use the card for Vectorworks. Ive linked an article for doing just that. 1 Quote Link to comment
0 Sade Posted October 27, 2018 Author Share Posted October 27, 2018 @BSeigel Yes this worked, thanks! I had a few issues with updating my graphics card but when I finally did it worked and I've had no problems so far. Quote Link to comment
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Sade
Today I tried to use Vectorworks and the screen kept turning green and flashing. Does anyone know why this is happening?
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