Green Screen

[Sade 1]

Today I tried to use Vectorworks and the screen kept turning green and flashing. Does anyone know why this is happening?

[BSeigel 60]

Here are few things you may want to check:

 

1. Make sure your graphics card driver is up to date (the latest version can be obtained from the manufacturers website)

2. If you have a dedicated graphics card, make sure Vectorworks is using it and not the one integrated with  your processor

3. Try changing the Navigation graphics setting to Best Compatibility or Good Performance and Compatability

 

[PVA - Jim 2,356]

9 minutes ago, BSeigel said:

1. Make sure your graphics card driver is up to date (the latest version can be obtained from the manufacturers website)

2. If you have a dedicated graphics card, make sure Vectorworks is using it and not the one integrated with  your processor

One or both of these are the cause for sure. Reply back with the following @Sade and I can take a look:
 

 

[Sade 1]

5 hours ago, Jim Wilson said:

One or both of these are the cause for sure. Reply back with the following @Sade and I can take a look:
 

I tried both of these and nothing worked.

 

photos attached.

[BSeigel 60]

Do you currently have a graphics card installed? According to the diag you are using the Intel HD 620 integrated graphics from your processor which aren't recommended for our entry-level system requirements. (Although, it can work for some files) 

 

https://www.vectorworks.net/sysreq 

[Sade 1]

@BSeigel yes I do I have an Nvidia GeForce graphics card also, could it be that because I’ve had to disable it to use autocad in the past??

[BSeigel 60]

That is likely, try enabling it for using Vectorworks and see if the issue persist. I would recommend restarting your machine as well once the dedicated graphics have been enabled. 

[Sade 1]

@BSeigel I did it and restarted my computer but the issue is still happening.

[BSeigel 60]

Can you please send another dxdiag to verify that you are using the Nvidia card?

[Sade 1]

@BSeigel 

[BSeigel 60]

Cool, the card is definitely enabled. Now you just need to change the graphics settings to use the card for Vectorworks. Ive linked an article for doing just that. 

 

 

[Sade 1]

@BSeigel Yes this worked, thanks! I had a few issues with updating my graphics card but when I finally did it worked and I've had no problems so far.