Vectorworks, Inc Employee Popular Post PVA - Admin Posted October 18, 2018 Vectorworks, Inc Employee Popular Post Share Posted October 18, 2018 Anyone who is experiencing intermittent or unreplicatable crashing in 2018 or 2019, please strongly consider setting your Error Reporting option to the maximum setting, "Send crash details and verbose usage patterns"Tools > Options > Vectorworks Preferences > Session > Error Reporting This will automatically report crashes (When Vectorworks actually crashes, NOT if it was force quit before the crash completed) to our QA and Engineering teams. Once we have your license number (The last 6 of your serial) we can take a look at the entire history of that license crashing and identify patterns. None of your personal information or usage patterns will ever be used for any purpose other than troubleshooting and improving the reliability of the application. 8 Quote Link to comment
twk Posted October 19, 2018 Share Posted October 19, 2018 Can we also have access to this information? Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted October 19, 2018 Author Vectorworks, Inc Employee Share Posted October 19, 2018 10 hours ago, twk said: Can we also have access to this information? I can answer any questions you like by searching the database, but no we can't make the database itself public. We may one day give users access to metrics for things like tool usage and hardware specs but for now its all ONE database that includes more info than we should be sharing openly, IP addresses etc. Quote Link to comment
Kevin McAllister Posted October 19, 2018 Share Posted October 19, 2018 23 minutes ago, Jim Wilson said: I can answer any questions you like by searching the database, but no we can't make the database itself public. We may one day give users access to metrics for things like tool usage and hardware specs but for now its all ONE database that includes more info than we should be sharing openly, IP addresses etc. I think the question may be more "can we review the information our system is submitting".... though the idea of seeing tool usage metrics would be interesting to some of us 🙂 Kevin Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted October 19, 2018 Author Vectorworks, Inc Employee Share Posted October 19, 2018 This gives you an idea of what is included, but at the moment no there is no way to see your own specifically before it is sent out, we encrypt it before it is transmitted: (Article is missing one of the newer options, but the bottom choice in the article is still the same info as the bottom choice in Vectorworks) I'll ask about how feasible it would be to add a self-review feature to this system, I don't know enough about its workings to guess at how hard it would be. 2 Quote Link to comment
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