Amorphous - Julian Posted October 16, 2018 Share Posted October 16, 2018 As busy Architects/Designers, we spend a lot of non-billable hours doing the following for Vectorworks: - Identify Bugs - Making suggestions for features - Posting on this forum for above issue and respond to further requests for information - Creating 'example projects' for bug identification We don't ask for payment. We are simply doing this to improve the Vectorworks product. I think it would be nice if there was a bit more gratitude for our contribution, and have this gratitude shown when staff engages with us. And I'm putting this in the Wishlist as a feature request. 1 1 Quote Link to comment
0 Nicolas Goutte Posted October 16, 2018 Share Posted October 16, 2018 'Gratitude' is a two-way thing, which does not include the dismissal of the personal competence of Vectorworks staff. 1 1 Quote Link to comment
0 zeno Posted October 16, 2018 Share Posted October 16, 2018 If you do something voluntarily you do not expect anything in return. If you stop believing, stop doing it. Is simple 2 Quote Link to comment
0 ThreeDot Posted October 17, 2018 Share Posted October 17, 2018 (edited) It would be extremely helpful if it were easier for users to submit bugs and contact support on the fly within the app. I would love a menu item to quickly submit bugs. The user name, version, operating system, license, and other system info would all be known so that I would not have to manually enter them. I would also like to easily add screenshots and links to files to bug reports. I've been using Intercom with a web app and I love the direct, persistent, asynchronous communication to the support team. Edited October 17, 2018 by ThreeDot 4 Quote Link to comment
Question
Amorphous - Julian
As busy Architects/Designers, we spend a lot of non-billable hours doing the following for Vectorworks:
- Identify Bugs
- Making suggestions for features
- Posting on this forum for above issue and respond to further requests for information
- Creating 'example projects' for bug identification
We don't ask for payment. We are simply doing this to improve the Vectorworks product.
I think it would be nice if there was a bit more gratitude for our contribution, and have this gratitude shown when staff engages with us.
And I'm putting this in the Wishlist as a feature request.
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