Jump to content
  • 0

Library update hangs then does not work.... plus crashing on mouse zoom


Stu Wilson

Question

Very briefly I'm running VW17 sp5..... 

 

Sent me email asking to upgrade... didn't take up the offer then this starts to happen:

 

  1. Library vanishes and can't download or update the library as it hangs for ever snd you have to force quit...
  2. Zoom in our out and to crashes....

 

They are not being helpful saying we need to buy a service pack yet the i had an engineer take over my screen for 3 hours and could find the fault!!

 

Clearly its not fit for purpose outside a years warranty.... don't the UK have a mandatory 5 year guarantee under sales of goods act or has this changed!!

 

Any ideas on points 1 and 2 would be appreciated.

 

SW

 

 

Link to comment

5 answers to this question

Recommended Posts

  • 0
  • Vectorworks, Inc Employee
20 minutes ago, Stu Wilson said:

Very briefly I'm running VW17 sp5..... 

 

Sent me email asking to upgrade... didn't take up the offer then this starts to happen:

 

  1. Library vanishes and can't download or update the library as it hangs for ever snd you have to force quit...
  2. Zoom in our out and to crashes....

 

They are not being helpful saying we need to buy a service pack yet the i had an engineer take over my screen for 3 hours and could find the fault!!

 

Clearly its not fit for purpose outside a years warranty.... don't the UK have a mandatory 5 year guarantee under sales of goods act or has this changed!!

 

Any ideas on points 1 and 2 would be appreciated.

 

SW

 

 

Hi Stuart

I received your email earlier and have responded, as well as passed this to our tech support team. I also requested some process profile information from you, and when we receive that, we will be able to diagnose the problem further.

 

At no point have I asked you to pay for anything.

Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...