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uglycat

Vectorworks 2019 SP1 Updater Not Working

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Just got notice about a service pack. I download the updater and run it, and nothing. Just keep getting message that says updater needs to be refreshed.

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Mike,

My solution that has worked for me has been to close Vectorworks, sign out of windows 10 (If you are using windows), sign back in to windows, launch the updater manually. This has worked for three separate updates now. Don't relaunch Vectorworks when you sign back in!! Do the update first. Hope that works for you.

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Got it working on one of my computers the other day, just randomly ran it and after weeks of trying it just worked. My other computer still not working. I have tried everything. Crazy!

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If anyone is still having update problems, likely its a user account issue since its affecting the same people and machines across multiple patches. Get in touch with tech@vectorworks.net and they should be able to get you cleared up.

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Just now, Jim Wilson said:

If anyone is still having update problems, likely its a user account issue since its affecting the same people and machines across multiple patches. Get in touch with tech@vectorworks.net and they should be able to get you cleared up.

Thanks I will try that!

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I have been in touch with tech support and they have provided me with links direct to the installers for for Vectorworks Updater, once installed this works fine for SP3 although I had to insert the license number myself

 

 

Mac

http://release.vectorworks.net/nnapub/updaters/24/NNA/eng/app/Vectorworks 2019 Updater-24.0.477321-mac.zip

 

Windows

http://release.vectorworks.net/nnapub/updaters/24/NNA/eng/app/Vectorworks 2019 Updater-24.0.477321-win-installer.exe

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