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Andrew Davies

Vectorworks UK - VSS

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Hello

 

What's happening with Vectorworks UK? 

 

Just had a "Reminder" invoice for my late payment.  Even though I have set up a Direct Debit and the due date is the middle of October!

 

I haven't paid late at all - not very professional.


Andrew

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Hi Andrew,

 

My apologies. Will ask someone from our  UK team to reach out as soon as possible.

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Hi Andrew

Thank you for alerting us to this issue. We're very sorry to have sent you this reminder. It seems one of the automated routines in our accounting system is a little over-zealous. I will look into tightening the process and ensure this doesn't happen again. Meanwhile, please accept my sincere apologies for this. 

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Andrew, thanks again for the alert. We have found the problem within the system and tightened the bolts. I do hope the offence is not too deep and I look forward to seeing you in London on 2nd October.

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