Andrew Davies Posted September 21, 2018 Share Posted September 21, 2018 Hello What's happening with Vectorworks UK? Just had a "Reminder" invoice for my late payment. Even though I have set up a Direct Debit and the due date is the middle of October! I haven't paid late at all - not very professional. Andrew Quote Link to comment
Administrator JuanP Posted September 21, 2018 Administrator Share Posted September 21, 2018 Hi Andrew, My apologies. Will ask someone from our UK team to reach out as soon as possible. Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted September 21, 2018 Vectorworks, Inc Employee Share Posted September 21, 2018 Hi Andrew Thank you for alerting us to this issue. We're very sorry to have sent you this reminder. It seems one of the automated routines in our accounting system is a little over-zealous. I will look into tightening the process and ensure this doesn't happen again. Meanwhile, please accept my sincere apologies for this. Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted September 21, 2018 Vectorworks, Inc Employee Share Posted September 21, 2018 Andrew, thanks again for the alert. We have found the problem within the system and tightened the bolts. I do hope the offence is not too deep and I look forward to seeing you in London on 2nd October. Quote Link to comment
Andrew Davies Posted September 21, 2018 Author Share Posted September 21, 2018 Thanks for the speedy reply Tamsin (and to RIsha via email) All good and yes, looking forward to the 2nd! Best wishes, Andrew 1 Quote Link to comment
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