2019 Cloud LogIn Issues

[Gonda]

Has anyone else successfully gotten VW2019 to log in to the cloud services?  I'm on Windows 10 Build 17134 and whenever I try to select the Login/Sign Up menu option, I get the following dumper to the Vectorworks Services Log File:

 

Traceback (most recent call last):
  File "Vectorworks Cloud Services.py", line 5, in <module>
  File "DCC.pyc", line 9, in <module>
  File "PySide\QtGui.pyc", line 12, in <module>
  File "PySide\QtGui.pyc", line 10, in __load
ImportError: DLL load failed: The operating system cannot run %1.

 

Cheers,

-gonda

[inikolova]

Hello,

 

This issue is related to the Windows 10 17134 feature pack. We had a fix released for that. But in order to get the new app to download, you need to delete the old app located at C:\Users\<username>\AppData\Roaming\Nemetschek\Vectorworks Cloud Services. Delete that entire folder, restart your computer and try launching again. The latest app containing the fix should download and launch after a few seconds.

Please let me know if this helped.

 

Regards,

Iskra Nikolova