Christiaan Posted May 17, 2018 Share Posted May 17, 2018 Pressing the space bar activates the Pan Tool but only for a brief second. It's flicks back to Selection Tool almost immediately. One of my colleagues has this problem and now I have it too. Any ideas? Quote Link to comment
0 Maack Studio Posted May 17, 2018 Share Posted May 17, 2018 me too - only started today, restated and reset workspaces but no joy. Quote Link to comment
0 Maack Studio Posted May 17, 2018 Share Posted May 17, 2018 This works - Shut the machine down, restart it launching ONLY Vectorworks and no other applications, then test the space bar. If it works, open your other commonly used applications like your browser and email clients and see if the spacebar ceases to work after launching any of them in particular. 1 Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted May 17, 2018 Vectorworks, Inc Employee Share Posted May 17, 2018 I have seen Outlook and other Office suite products cause this with the space bar specifically, normally an update from them corrected the issue within a few days. In very rare cases, resetting PRAM on Macs corr cted it as well, but I haven't needed to walk anyone through that in a very long time. Quote Link to comment
0 willofmaine Posted May 30, 2018 Share Posted May 30, 2018 If you're running Safari, try closing that. That pretty much always resolves this issue for me, which has plagued me for a few years now, regardless of hardware, Vectorworks version, OS version, or Safari version. Quote Link to comment
0 Maack Studio Posted May 30, 2018 Share Posted May 30, 2018 Thanks yes that sorted it for me - strange glitch, only happens sometimes. Quote Link to comment
0 Andrew Pollock Posted June 1, 2018 Share Posted June 1, 2018 I have the same issue Quote Link to comment
0 ALH Posted June 18, 2019 Share Posted June 18, 2019 Mine still problematic after latest VW2019 update. Help~ Quote Link to comment
0 willofmaine Posted June 27, 2019 Share Posted June 27, 2019 Google Chrome also seems to occasionally cause this problem as well. Maybe it's any internet browser? In any case, if I quit Chrome, the problem is resolved (even if I restart Chrome immediately afterwards). HTH Quote Link to comment
0 Guest Alex Sagatov Posted June 27, 2019 Share Posted June 27, 2019 As others have mentioned, this can be caused by a key getting "stuck" in another application. I don't believe I have ever run into this; however, in my time on the support team, I know I had more than one report of it being caused by Safari. Closing Safari in those cases fixed it. Restarting Safari didn't cause it to break again. If anyone notices any pattern to when the issue starts, this could potentially help in getting it fixed (assuming it is something we can fix on our end). I am constantly swapping between browsers and different versions of Vectorworks without this ever occurring, so it is probably something very specific that can cause it. For what its worth, this sounds like almost the same issue that these users are running into ( https://forums.adobe.com/message/3722746 ). Similar to what I've seen, it seems restarting the browser seems to fix it there as well... Quote Link to comment
0 idris.davies Posted October 14, 2019 Share Posted October 14, 2019 Hi, I've been struggling with this for a week now and - with the long suffering help of my IT Support and Vectorworks Support - have just found the solution (or the one that worked for me at least). It's similar really to the Safari fix in that it was my antivirus software that was clashing - Webroot. If you have this, there's an option you can check to prevent keyboard overriding - "Pause secure keyboard entry" in the Webroot dropdown menu. If you have the same problem but different antivirus software - look for a similar setting in this program. It's become clear that the problem isn't with Vectorworks - I had this same problem across the Adobe suite of programs - but it's the result of a different program claiming rights to space bar use. Find that program and you've found the problem. 1 Quote Link to comment
0 Migle Posted July 7, 2021 Share Posted July 7, 2021 oh wow! it was Webroot causing the issue in my case too! Thanks for sharing the answer Idris Davies!!! Quote Link to comment
Question
Christiaan
Pressing the space bar activates the Pan Tool but only for a brief second. It's flicks back to Selection Tool almost immediately.
One of my colleagues has this problem and now I have it too. Any ideas?
Link to comment
11 answers to this question
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