ekx Posted September 5, 2004 Share Posted September 5, 2004 Running VW11.01 on an AMD 3400+, Asus K8VSE Deluxe mobo, 1 gig RAM, WinXP SP2 - SP2 broke the dongle driver, downloaded latest HASP WinSP2-compliant driver from Aladdin which restored use of VW11 but provokes a STOP error on entering Standby. Removing the dongle allows Standby to proceed normally Any help/advice requested as if we forget to remove dongle may lose data Eric Quote Link to comment
Guest Posted September 6, 2004 Share Posted September 6, 2004 It sounds like you need to do some updates on drivers for the laptop. Check to make sure the bios, internal devices, and other media is all up to date. Quote Link to comment
ekx Posted September 6, 2004 Author Share Posted September 6, 2004 First off this is a desktop Athlon 64 3400+. All drivers are up to date. I felt that the sequence described in my post pointed at a problem with the HASP driver, and the problem posed deserves more than an "update all drivers" answer. Further thoughts appreciated Eric Quote Link to comment
Guest Posted September 6, 2004 Share Posted September 6, 2004 A stop error when standby is to be executed could be a result of driver conflict between a number of devices. If you haven't updated the bios, or other devices such as video, you should do so to alleviate the problem. Whether you are using a laptop or a desktop, you still have a bios and a video card. There are a number of reports of out of date drivers causing OS conflicts upon installation of SP2. Quote Link to comment
ekx Posted September 7, 2004 Author Share Posted September 7, 2004 1.all drivers are latest versions 2.The Stop message is Driver_power_state_failure. 3.If I remove the VW dongle the Stop error does not occur. 4.The stop error first showed after installing Aladdins supposedly SP2 compliant driver It would seem everything points to the Aladdin driver Would you therefore address solutions along such lines ? Eric Quote Link to comment
belwood Posted September 7, 2004 Share Posted September 7, 2004 what a coinsidence, I was browsing this post only because it was the last one posted...30 minutes later I have this problem! I can't run VW11.01 because the dongle driver is out of date. I updated to SP2 three hours ago. Am I going to make a mistake by loading this Aladdin driver you speak of or is there a safer route? evrything is up to date as far as I know. AMD64 3200, 1gig ram Quote Link to comment
ekx Posted September 7, 2004 Author Share Posted September 7, 2004 Wish I knew the answer - not yet available via Nemetschek or Aladdin, nor do either appear to want to take responsibility. All I can tell you is that the Aladdin SP2-compliant driver fixes VW and enables the program to work normally. The catch that I have experienced is that then going into standby with the dongle inserted results in the STOP error described above. If you remember to remove the dongle on going into Standby then all is well. Interesting to note that you too are running an Athlon 64 - perhaps this is relevant to Aladdin's driver problem ? Maybe some conflict with the VIA Hyperion drivers Hopefully somone from nemetschek will take this issue seriously and endeavour to provide support and service rather than blame everyone else. Eric Quote Link to comment
Guest Posted September 7, 2004 Share Posted September 7, 2004 The majority of dongle users on PC's have downloaded and installed the latest dongle driver and this is the only report we've had. I will have our engineer send a querry to Aladdin's support. I was not blaming anyone else for the problem. I was trying to troubleshoot the problem to rule out a number of known issues with SP2 and OS problems first. The engineer would have had me do the same thing before we proceeded. There are number of steps that are taken while troubleshooting issues. Blaming people isn't one of them, but acknowledging a known issue and trying to rule out that issue first is the first step taken. Quote Link to comment
Guest Posted September 7, 2004 Share Posted September 7, 2004 Bellwood - Have you updated your video driver since updating to SP2? [ 09-07-2004, 09:02 AM: Message edited by: Katie ] Quote Link to comment
Guest Posted September 7, 2004 Share Posted September 7, 2004 You are getting runtime errors even after updating the video driver? What version of the video driver do you have installed? [ 09-07-2004, 01:41 PM: Message edited by: Katie ] Quote Link to comment
belwood Posted September 7, 2004 Share Posted September 7, 2004 i decided to go ahead and remove sp2, and i did , however it must have wiped out the dongle card, i reinstalled the aladdin software and it appearewd to install fine, but i still can not open vectorworks. i removed and reinstalled vectorworks and still no such luck. i called and spoke with tech support, no luck. i'm screwed! i will now reinstall WINDOWS, what a pain. ATTENTION everyone: DO NOT UPGRADE TO SP2!!!!! Quote Link to comment
belwood Posted September 8, 2004 Share Posted September 8, 2004 failed failed failed i am going nuts trying to install this update from aladdin, nothing seems to work. I downloaded from www.ealaddin.com, I am sure I am doing everything right but it fails to work. ekx, can you tell me where you got the download. thanks! Quote Link to comment
belwood Posted September 8, 2004 Share Posted September 8, 2004 katie: yes i have all the updated drivers, which brings me to another issue, I am constantly getting runtime errors and the program crashes. this all happened when i decided to upgrade my computer to AMD64 3200, a chantech motherboard znf3-250, 400mhz ram, and geforce FX 5200/geforce MX440 video cards (running dual monitors) and updateing to SP2.. WHAT A NIGHTMARE!!! I should not have fixed what wasn't broken! Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.