Educational version invalid serial number?

[jkp1721]

I downloaded the educational version of vectorworks about a month ago for my college drafting class. When i first downloaded it asked me for a proff of enrollment which i provided in the form of a photograph of my current student ID. Eventually I started to get emails about my liscence expireing if i didn't upload a proof of enrollment, which I had already done, but assuming I'd done something wrong the first time I reuploaded the photo. Today when I opened vectorworks for class i got a popup telling me that my liscence is expired and my serial number is invalid and to please enter a valid serial number before I continue. I tried uploading a new proof on enrollment photo but it didn't seem to effect the validity of my liscence. At this point I am redownloading the software but I'm unsure how to continue if it still says my liscence is expired.

[PVA - Admin]

It looks like the upload did not work, I dont see the proof item attached. Go to this link:

https://student.myvectorworks.net/users/edit_account

Then try uploading it again, let me know once youve done so, or if it does not work for you, and I can look at it right away.

[jkp1721]

I have tried uploading it again

[PVA - Admin]

Just now, or earlier today? When you do the upload, is it successful or does it mark any of the above fields red that need to be filled out?

[jkp1721]

Just now, sorry. When I upload it it seems to work, but when updating the profile I get a red bar at the top of the screen that says "your account could not be updated" although nothing is marked red/unfulled.

[jkp1721]

Everytime I upload the proof of enrollment it seems to delete it once i refresh the page

[jkp1721]

Everytime I upload the proof of enrollment it seems to delete it once i refresh the page

Proof_of_Enrollment_not_working.mov

[PVA - Admin]

Got it cleared up for you, should be good to go now. Please let me know if it gives you any more trouble!

[jkp1721]

It seems like my profile still doesnt let me upload a proof of enrollment but regardless its letting me open and use vectorworks now, so thank you!