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Virral

Extension request not coming through

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My student serial code expired some time ago. I requested an extension several days ago but have not received an email for a new one. How long does it usually take to go through? My university friend had his come through today after 15 minutes. I urgently need my access to vectorworks back at this point.

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Not sure why the delay, but it should now be approved and you should receive an email regarding it shortly. Let me know if it gives you any further trouble.

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54 minutes ago, SamFirman said:

@JimW Hi, I'm also a student with the same problem. Sent my extension request yesterday but nothing yet. I'm a similar situation to @Virral

you should be okay now...please confirm.

thanks 

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 Hello @JimW @JuanP, I'm a student going through the same problem.

I sent my extension request through yesterday but my account shows nothing yet, It's quite urgent as I have a deadline. 

 

Many Thanks, 

 

Aneesah 

 

Edited by Aneesah

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5 hours ago, JuanP said:

you should be okay now...please confirm.

thanks 

I received an email but the request got denied for insufficient information on my enrolment? Not entirely sure why as I attached an image of my 2017/18 student card.

 

 

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16 hours ago, SamFirman said:

I received an email but the request got denied for insufficient information on my enrolment? Not entirely sure why as I attached an image of my 2017/18 student card.

Did you use the same email for your student account as the one you used here on the forum? For your 

sup***@gmail.com email I see no request.

 

19 hours ago, Aneesah said:

I sent my extension request through yesterday but my account shows nothing yet, It's quite urgent as I have a deadline. 

Looks like you were approved since this post, let me know if it gives you any further trouble.

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10 hours ago, JimW said:

Did you use the same email for your student account as the one you used here on the forum? For your 

sup***@gmail.com email I see no request.

 

Looks like you were approved since this post, let me know if it gives you any further trouble.

Ah. I thought I used my gmail.com account as you quoted but I may of requested it through my colchester.ac.uk uni account instead. Let me know if you need the full email address to find out. Sorry for the late response!

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12 hours ago, SamFirman said:

Ah. I thought I used my gmail.com account as you quoted but I may of requested it through my colchester.ac.uk uni account instead. Let me know if you need the full email address to find out. Sorry for the late response!


Yes, message it to me directly please.

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I am having the same issues, I sent a request for an extension a number of days ago and it still hasn't came trough and I can't access any of my files and I have my final Masters submission in a few days.

 

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1 hour ago, DavidMcG said:

I am having the same issues, I sent a request for an extension a number of days ago and it still hasn't came trough and I can't access any of my files and I have my final Masters submission in a few days.

 


You should now be approved and good to go. Best of luck with your Masters!

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2 minutes ago, JimW said:


You should now be approved and good to go. Best of luck with your Masters!

Thank you for getting that sorted Jim. Its greatly appreciated .

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