Hyperlink Tool?

[Bruce Kieffer]

I created a hyperlink to the 2018 Vectorworks Help using the hyperlink tool, but I get an error when I click the link. Is there a way to make this work?

The link I have is:

http://app-help.vectorworks.net/2018/eng/index.htm#t=VW2018_Guide%2FSymbols%2FSymbols.htm&rhsearch=symbols&rhhlterm=symbols&rhsyns=

 

This is what I get when I click the hyperlink in my Vectorworks file:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

<RequestId>909F4365685F50AF</RequestId>

<HostId>

K0xWkihPei5u72PTMg1QgjJOciMb5ywuHx/hJX5SGmpGEkh+8KfS48x4v2kKh4u0aeZUbZQVz4Y=

</HostId>

</Error>

[Kevin McAllister]

Hi Bruce,

 

I think this might be a bug. I had the same result as you with anything I tried to link to in the VW2018 help. Normal links worked fine. I also tried the exact same link from a Hyperlink object created in VW2017 and it worked fine. Open the VW2017 file in VW2018 and the link fails with the same error message.

 

Kevin

 

[Gadzooks]

9 hours ago, Kevin McAllister said:

I think this might be a bug.

 

I agree. Or at least some sort of oversight of the boffins.

 

I get

AccessDeniedAccess Denied621F6DF28B71CB1CGW/4kIjR0fymyIVHDUwf7E6v0HE8mqAiRPuIX5qDdEU/g/FqCUwdQWDz5SOVKcdDiVhoVVVqNxk=

I think thats a bad directory

 

9 hours ago, Kevin McAllister said:

Normal links worked fine

 

Yes, I agree - weird.

 

9 hours ago, Kevin McAllister said:

Open the VW2017 file in VW2018 and the link fails with the same error message.

 

 

And reversing that - export a '2017' file from 2018 and then open in 2017. On testing the hyperlink gives..

 

 

after clicking OK the hyperlink takes me to Vectorworks.Net home page

On return to the drawing, the hyperlink has now disappeared.

 

Restoring the file by 'Revert To Saved' and then opening the link to see what's there gives..

 

Certainly confirms the Export to 2017 is a FAIL.

Don't know why the plug-in would have changed so much, but boffins please note this error/'bug'/incompatibility.

Clicking OK and the link is erased once again!!

 

------------------------------------------------------------------------------------------------

One thing I can confirm though (hooray)  - if you export a pdf that has the recalcitrant hyperlink on the page, then click open the link via that pdf - IT WORKS!!

 

Maybe some of that will help?

 

_____________________________________

Update - On closing the 2017 file, VW2017 was left 'hanging' without any menus and I had to force Quit. Something upset it badly!!

Edited April 2, 2018 by Gadzooks
Updated

[Bruce Kieffer]

Sad that the first time I use the Hyperlink tool I find this bug. I'm using Vectorworks to create a presentation for our user group about using symbols and I wanted to have links to the Vectorworks help. I guess that's not going to happen.

[Kevin McAllister]

Bruce,

I submitted this as a bug.

Kevin