Vectorworks, Inc Employee PVA - Admin Posted April 1, 2019 Vectorworks, Inc Employee Share Posted April 1, 2019 19 hours ago, ara16ftp said: Hi Jim, I'm having the same problem as I requested the subscription on the 29th but it says it is still expired today This should be corrected shortly. Quote Link to comment
DR. Posted April 1, 2019 Share Posted April 1, 2019 Hi Jim My subscription is due to run out on the 8th April, is it possible to arrange the extension? Thanks Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted April 1, 2019 Vectorworks, Inc Employee Share Posted April 1, 2019 6 minutes ago, DonnaRault said: Hi Jim My subscription is due to run out on the 8th April, is it possible to arrange the extension? Thanks We can, but you will have to request the extension here first:https://student.myvectorworks.net Once you do, we can approve it directly. Quote Link to comment
DR. Posted April 5, 2019 Share Posted April 5, 2019 On 4/1/2019 at 6:58 PM, Jim Wilson said: We can, but you will have to request the extension here first:https://student.myvectorworks.net Once you do, we can approve it directly. Thanks Jim, but where exactly do I request it on the site? It doesn't even let me update my password at the moment? Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted April 5, 2019 Vectorworks, Inc Employee Share Posted April 5, 2019 3 minutes ago, DonnaRault said: Thanks Jim, but where exactly do I request it on the site? It doesn't even let me update my password at the moment? Contact your distributor directly for this one, the account looks to be stuck but I do not have admin privileges for that account because of the region it's from. 1 Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted April 5, 2019 Vectorworks, Inc Employee Share Posted April 5, 2019 Donna, the profile page was just asking you to complete a few fields that were blank. I've updated this for you (it wanted the State/Region). You should now be able to request an extension to your licence. The team will then review the request on Monday. Quote Link to comment
DR. Posted April 8, 2019 Share Posted April 8, 2019 On 4/5/2019 at 9:56 PM, Tamsin Slatter said: Donna, the profile page was just asking you to complete a few fields that were blank. I've updated this for you (it wanted the State/Region). You should now be able to request an extension to your licence. The team will then review the request on Monday. Thank you Tamsin, I have now requested the extension. Quote Link to comment
mk208808 Posted April 9, 2019 Share Posted April 9, 2019 Hi, I'm also struggling with this. I applied for an extension yesterday but nothing seems to be happening. Quote Link to comment
Chana100 Posted April 9, 2019 Share Posted April 9, 2019 @JuanP I have requested an extension and redownloaded vectorworks, put in the new serial no. And made sure I’m fully registered, but it’s still saying that my license has expired. I’ve got deadlines looming and don’t know what to do. Can you help me? Quote Link to comment
Zhz Posted April 10, 2019 Share Posted April 10, 2019 Hi @Jim Wilson, when I uploaded my proof for the extension request, I got a green notification on the page saying request accepted straight away, but the serial number is still coming up as expired - did I do something wrong? Thanks Quote Link to comment
kaytrow Posted April 10, 2019 Share Posted April 10, 2019 How long does it take to have a request to extend go through? I've uploaded a proof of enrollment but I still can't activate the license. Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted April 11, 2019 Vectorworks, Inc Employee Share Posted April 11, 2019 Uploading the proof of enrolment is the first step. The next step is for a member of our team to verify your student status, which, I'm afraid is a manual process. But it is usually sorted within one business day. 1 Quote Link to comment
kaytrow Posted April 11, 2019 Share Posted April 11, 2019 Thanks Tamsin! It's all sorted now and I'm back to work. You fast response was very appreciated! Quote Link to comment
Tommi Posted April 14, 2019 Share Posted April 14, 2019 @JuanP Hi Juan ... I extended my VW last year got it renewed and it is meant to expire in June this year as my evidence shows in my proof of enrolment but its prematurely expired in april right when i need it the most for May submissions. please could you help me out with getting it back up. kind regards Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted April 14, 2019 Vectorworks, Inc Employee Share Posted April 14, 2019 1 hour ago, Tommi said: @JuanP Hi Juan ... I extended my VW last year got it renewed and it is meant to expire in June this year as my evidence shows in my proof of enrolment but its prematurely expired in april right when i need it the most for May submissions. please could you help me out with getting it back up. kind regards Tommi, Please visit the student portal, (student.myvectorworks.net) and request an extension. When we receive the request, we'll review and extend as appropriate. Requests are handled during office hours and are checked daily, so you won't have to wait too long. Quote Link to comment
Tommi Posted April 14, 2019 Share Posted April 14, 2019 @Tamsin Slatter thanks tamsin i have indeed requested the extension . ill be waiting attentively. Thanks kind regards Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted April 16, 2019 Vectorworks, Inc Employee Share Posted April 16, 2019 On 4/14/2019 at 8:17 AM, Tommi said: @Tamsin Slatter thanks tamsin i have indeed requested the extension . ill be waiting attentively. Thanks kind regards Your new expiration date is 2019-07-15, however Vectorworks might still say that its going to expire in April until the next time it checks into our activation servers. 1 Quote Link to comment
ewarren Posted April 27, 2019 Share Posted April 27, 2019 Hi Jim, i have requested an extension. how long will this take? thanks in advance Quote Link to comment
Administrator JuanP Posted April 29, 2019 Administrator Share Posted April 29, 2019 On 4/27/2019 at 6:42 PM, ewarren said: i have requested an extension. how long will this take? thanks in advance it normally takes 1-2 business days. If you have not received your extension yet, please contact support at uktech@vectorworks.net Quote Link to comment
Arne Boenders Posted May 5, 2019 Share Posted May 5, 2019 Hi Jim, I'm having the same problem. On the website it says that my student license for 2019 is approved, but when I open VectorWorks it gives me the notification: "Vectorworks cannot be activated because your software license had expired." Thanks in advance. Quote Link to comment
Administrator JuanP Posted May 6, 2019 Administrator Share Posted May 6, 2019 @Arne BoendersHappy Monday!!! I just approved the license extension, try again and let me know, please. Quote Link to comment
Arne Boenders Posted May 6, 2019 Share Posted May 6, 2019 @JuanP Thank you very much! It works!! 1 Quote Link to comment
agn93 Posted May 23, 2019 Share Posted May 23, 2019 Hi, I also have the same problem, I applied for the extension of a student license last week and as it's already the end of the second one, I'm wondering if I need to wait longer or something went wrong? Firstly there was an information that I got an extension but now there's "waiting status" and redownloaded version is still asking to validate the license. My account is registered on the same e-mail address as this one. Thank you for any help! Quote Link to comment
Administrator JuanP Posted May 24, 2019 Administrator Share Posted May 24, 2019 @agn93 Happy Friday. Seems like you are missing the proof of enrollment. Please provide that ASAP and we can extend your license student.vectorworks.net if you still have issues contact directly vectorworks.pl Quote Link to comment
agn93 Posted May 24, 2019 Share Posted May 24, 2019 @JuanP Hi, I had already uploaded it before but now I reloded it, hopefully now you could see it. Please let me know if it shows up, if not I'm going to contact vectorworks.pl, thank you! Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.