Student License Extension Request

[Polina Bouli 0]

Hi! I tried to renew my student license, but it doesn't work.  Specifically, each time  I had completed installment, a window pops up saying that "Vectorworks cannot be activated because your software license has expired", although I installed the renewed student license. I have provided my proof of enrollment as well. I don't understand what I am doing wrong. Any suggestions how to deal with this issue?

 

Many thanks

[Jim Wilson 1,480]

You should now be good to go, if it gives you any further trouble please let me know.

[maqibkkhan 1]

@JimW  Hi Jim, I've been having a similar problem. I've requested an extension but the application is not responding and keeps crashing. any help would be greatly appreciated.

Regards

Aqib

 

[Tommi 0]

@JimW 

Hi Jim, 

 I tried renewing my student license, before the software expired. I sent a request for an extension a couple of weeks before it actually expired thinking when the expiration date arrived it would automatically extend but alas that did not happen and it expired on me. Well, nowI have sent another extension request, so i just wanted to know how long it takes to approve or how long ill have to wait for my VW to startup again.

 

cheers

 

[JuanP 26]

@maqibkkhan and @Tommi you both should be good now. If the problem persist please let me know. 

[JessicalucyS 0]

Hi, I am also getting this pop-up however when I login to Vectorworks online there are no issues with my account. Not sure if I have to request an extension on the license, and if so, how do I do this? Any help or advice would be appreciated, thanks.

 

 

[Jim Wilson 1,480]

1 minute ago, JessicalucyS said:

Hi, I am also getting this pop-up however when I login to Vectorworks online there are no issues with my account.

Approved, looks like it may have gotten stuck on our end. It should be emailing you shortly.

[cormactierney 0]

@JuanP Hi there, I have requested an extension on my student license and as I am in the middle of my masters I'm in quite a rush! just wondering how long it would take to be approved? thanks

[Jim Wilson 1,480]

1 hour ago, cormactierney said:

@JuanP Hi there, I have requested an extension on my student license and as I am in the middle of my masters I'm in quite a rush! just wondering how long it would take to be approved? thanks

You should be good to go, let me know if it gives you any trouble.

[gen97 0]

Hi, I am having the same issue as everyone above, how long does the extension request take? Thanks 

[Jim Wilson 1,480]

3 minutes ago, gen97 said:

Hi, I am having the same issue as everyone above, how long does the extension request take? Thanks 

You should now be approved, let me know if you do not receive an automated email shortly.

[cormactierney 0]

@JimW THANK YOU SO MUCH

[robk 0]

Same problem here. It says it has been renewed but it won't activate.  Thanks!

[Jim Wilson 1,480]

2 minutes ago, robk said:

Same problem here. It says it has been renewed but it won't activate.  Thanks!

Restart your machine and give it a try now, it should activate as expected.

[robk 0]

1 minute ago, JimW said:

Restart your machine and give it a try now, it should activate as expected.

Awesome it works! Thanks!!

[franharq 0]

@JimW,  I am having the same issue as everyone above, how long does the extension request take? I am in the week of completion of semester work, and need the extension of the approved student leave. Thanks 

[Jim Wilson 1,480]

13 hours ago, franharq said:

@JimW,  I am having the same issue as everyone above, how long does the extension request take? I am in the week of completion of semester work, and need the extension of the approved student leave. Thanks 

You should now be good to go, please let me know if it gives you any more trouble.

[Jory Meyers 0]

Hello @JimW it's me, another person having the same problem, but with an additional question. Does the extension give you access to the latest VW iteration, or does it confine you to the year which you received the software, which in my case was 2016?

[Jim Wilson 1,480]

On 6/2/2018 at 12:07 PM, Jory Meyers said:

Does the extension give you access to the latest VW iteration, or does it confine you to the year which you received the software, which in my case was 2016?

If you submit an extension, you keep the same version. You should see a Download section on your student portal where you can choose the latest version.

[Santiago Zeceña 0]

Requested an extension, how long does it takes to renew?

[Natalie Morales 0]

@Jim WilsonHi there, I requested an extension for my Vectorworks software license two days ago as I need to use the software asap. Do you know when I will receive confirmation if it got accepted? 

Edited September 3 by Natalie Morales