ellenmahon Posted November 24, 2018 Share Posted November 24, 2018 Same problem here. It says it has been renewed but it won't activate! This has been since Tuesday. Please help! Quote Link to comment
natb Posted November 26, 2018 Share Posted November 26, 2018 Hello! @Jim Wilson I requested to have my license renewed a few days ago, but it STILL hasn't been reactivated and I need Vectorworks for a project (deadline coming up quick!) Please help! Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 27, 2018 Vectorworks, Inc Employee Share Posted November 27, 2018 On 11/23/2018 at 12:17 PM, natb said: Hello! I think this may have happened to me as well? However, I am unable to find anywhere on my account (my account homepage or elsewhere) to request an extension. I am hoping you can help me! You should now be good to go, try activating again and let me know if it gives you any more trouble. Quote Link to comment
Chloe Allen Posted November 28, 2018 Share Posted November 28, 2018 @JimW Hi! I'm having the same issue with my student extension of license. I applied for an extension numerous times but still get an expiry notice when I open the program. Could I get some help with this? thanks! Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 29, 2018 Vectorworks, Inc Employee Share Posted November 29, 2018 On 11/28/2018 at 6:13 AM, Chloe Allen said: @JimW Hi! I'm having the same issue with my student extension of license. I applied for an extension numerous times but still get an expiry notice when I open the program. Could I get some help with this? thanks! Your license is now approved, let me know if it gives you any more trouble. Quote Link to comment
Sammy Posted December 1, 2018 Share Posted December 1, 2018 Im in the same situation! i requested an extension but its taking forever and i need to send a documents tomorrow!! please help! Quote Link to comment
Aislinn McCarthy Posted December 1, 2018 Share Posted December 1, 2018 Hello! I requested to have my license renewed a few days ago, but it STILL hasn't been reactivated and I need Vectorworks for a project (deadline coming up quick!) Please help! Quote Link to comment
Stephanie v Luijk Posted December 2, 2018 Share Posted December 2, 2018 Hello, I am also having issues with extending my student license. When opening my Vectorworks 2018 it says that my license will expire on 12/13/2018. But then when I log into the student portal and try to update my details in order to request an extension it says that my license has already expired and I can therefore not update my profile nor request an extension. I have a deadline coming up soon and I really cannot spare any time without the software. Please help! Quote Link to comment
jakestein98 Posted December 3, 2018 Share Posted December 3, 2018 Hi there, I am having similar problems to Aislinn and Sammy above. Looking for help! Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted December 3, 2018 Vectorworks, Inc Employee Share Posted December 3, 2018 On 12/1/2018 at 11:01 AM, Sammy said: Im in the same situation! i requested an extension but its taking forever and i need to send a documents tomorrow!! please help! 14 hours ago, jakestein98 said: Hi there, I am having similar problems to Aislinn and Sammy above. Looking for help! On 12/2/2018 at 9:17 AM, Stephanie v Luijk said: Hello, I am also having issues with extending my student license. When opening my Vectorworks 2018 it says that my license will expire on 12/13/2018. But then when I log into the student portal and try to update my details in order to request an extension it says that my license has already expired and I can therefore not update my profile nor request an extension. I have a deadline coming up soon and I really cannot spare any time without the software. Please help! On 12/1/2018 at 11:16 AM, Aislinn McCarthy said: Hello! I requested to have my license renewed a few days ago, but it STILL hasn't been reactivated and I need Vectorworks for a project (deadline coming up quick!) Please help! For the US licenses, you should now be good to go. For the users that have a license through their distributor, I have notified those distributors directly and they should be able to correct it. 1 Quote Link to comment
sb0610 Posted December 7, 2018 Share Posted December 7, 2018 Hi, I have the same issue right now, I submitted my proof of education but nothing is happening. Please help, it's quite urgent! Thank you! Quote Link to comment
Danielle Posted December 7, 2018 Share Posted December 7, 2018 Hi, The student portal is telling me that my account has expired, but requesting a renewal does not seem to have worked? Also, is it possible to download VW2019 as a student? 2017 crashes every time I attempt to launch. Thanks, Danielle Quote Link to comment
Sofia Katsarou Posted December 14, 2018 Share Posted December 14, 2018 Hello there. I have requested an extension to my student license and I was wondering how long it would take? I am doing masters and I have a deadline coming soon. Thank you! Quote Link to comment
victorpx2016 Posted January 2, 2019 Share Posted January 2, 2019 Hi @Jim Wilson I just submitted an extension for my Vectorworks account and am hoping to get it approved asap! Can you assist me with this? I'll need to be using Vectorworks tomorrow and so need it very urgently. Thank you so much for understanding! Quote Link to comment
Lachlan Campbell Posted January 22, 2019 Share Posted January 22, 2019 Hi, another person in the same situation as everyone else in this thread. I've submitted the extension request. Just wanting to confirm how long the process takes? Quote Link to comment
charlotte._kessler@hotmail Posted January 23, 2019 Share Posted January 23, 2019 Hi @Jim Wilson I am having the same issue, I have requested a license extension as I am still studying and provided proof of enrollment. How long will it roughly take to update? Many thanks Quote Link to comment
LindaHM Posted January 23, 2019 Share Posted January 23, 2019 Hi @jim wilson I'm having the same problem as everyone else. We are starting to build and I need to get our drawings ready. Thanks! Quote Link to comment
Mattr5 Posted January 28, 2019 Share Posted January 28, 2019 I've requested an extension a couple days ago and I still haven't get renewed. Can i please get some help? Quote Link to comment
Clara Ashe-Moore Posted January 31, 2019 Share Posted January 31, 2019 Same problem as everyone else, I requested an extension a couple days ago and uploaded a new proof of enrollment. Is there anything else I need to do to get my license back? Thank you. Quote Link to comment
imannedhiera Posted February 23, 2019 Share Posted February 23, 2019 Dear @Jim Wilson, I'm also having the same problem as the rest. I requested for a student license extension a few days ago but up until now there's still no news. Please help. I'm nearing a deadline soon. Thanks Quote Link to comment
Nada Maktari Posted March 17, 2019 Share Posted March 17, 2019 Hi Jim, I've been experiencing the same issue with requesting for an extension, I updated my proof but I still receive " Thank you for your interest in Vectorworks! We will review your request shortly." for the past 4 days. and I cannot open Vectorworks. Quote Link to comment
Samuel Galmiche Posted March 27, 2019 Share Posted March 27, 2019 Hi Jim, I'm also facing this license renewal issue. As my deadline is approaching fast, do you have any idea how long it will take for my student license to get checked? Best regards, Samuel Galmiche Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted March 27, 2019 Vectorworks, Inc Employee Share Posted March 27, 2019 4 hours ago, Samuel Galmiche said: Hi Jim, I'm also facing this license renewal issue. As my deadline is approaching fast, do you have any idea how long it will take for my student license to get checked? Best regards, Samuel Galmiche It looks like this request was already approved and the new expiration date will be 2020-04-27 Quote Link to comment
Ju-Ting Posted March 31, 2019 Share Posted March 31, 2019 (edited) Hi Jim, I've sent my student license extension request with my new proof of enrolment few days ago, but my account status is still in expired...please help me 😞 Here is my account email: juting.hsu@connect.qut.edu.au Account name: Ju-Ting Hsu Thank you. Problem solved! Just received the approved email from the company this morning. Thank you! Edited March 31, 2019 by Ju-Ting Quote Link to comment
ara16ftp Posted March 31, 2019 Share Posted March 31, 2019 Hi Jim, I'm having the same problem as I requested the subscription on the 29th but it says it is still expired today Quote Link to comment
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