Victoriawatmo Posted November 5, 2018 Share Posted November 5, 2018 thanks but can you advise how, it is not obvious on my screen Quote Link to comment
benstirpe Posted November 6, 2018 Share Posted November 6, 2018 @Jim Wilson Hi there Jim, I am having the same problem here with verification Ben stripe Kingston University London K1213694@kingston.ac.uk Details if these help. Thank you Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 6, 2018 Vectorworks, Inc Employee Share Posted November 6, 2018 47 minutes ago, benstirpe said: @Jim Wilson Hi there Jim, I am having the same problem here with verification Ben stripe Kingston University London K1213694@kingston.ac.uk Details if these help. Thank you You should now be good to go! On 11/5/2018 at 8:21 AM, Victoriawatmo said: thanks but can you advise how, it is not obvious on my screen There should be a link to Download or edit Account Status, and on one of those pages you should be able to choose an extension or a new license. Apologies, Im not sure of the exact text on the UK site. Quote Link to comment
maryamth Posted November 11, 2018 Share Posted November 11, 2018 Hi, I have submitted my enrollment proof. please reactivate my license. I need this. This is urgent. Any help will be appreciated. Thank you Quote Link to comment
Victoriawatmo Posted November 11, 2018 Share Posted November 11, 2018 same here, my proof has just been sent online too - pls reactivate ASAP. thanks. Quote Link to comment
sle7en7 Posted November 11, 2018 Share Posted November 11, 2018 I'm having the same problem here as well. Student account not activating even after extension request and upon acceptance. Would @Jim Wilson or anyone else be able help with this ? Thanks! Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 12, 2018 Vectorworks, Inc Employee Share Posted November 12, 2018 On 11/10/2018 at 9:29 PM, maryamth said: Hi, I have submitted my enrollment proof. please reactivate my license. I need this. This is urgent. Any help will be appreciated. Thank you 23 hours ago, Victoriawatmo said: same here, my proof has just been sent online too - pls reactivate ASAP. thanks. You two should now be good to go, let me know if it gives you any further trouble. 19 hours ago, sle7en7 said: I'm having the same problem here as well. Student account not activating even after extension request and upon acceptance. Would @Jim Wilson or anyone else be able help with this ? Thanks! The email you have listed here on the forum does not come up in the student database for me, might you be registered with a different email account? Quote Link to comment
emilyjones Posted November 12, 2018 Share Posted November 12, 2018 I've been having a similar problem getting an extension. I've requested it but the application won't respond. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 12, 2018 Vectorworks, Inc Employee Share Posted November 12, 2018 1 minute ago, emilyjones said: I've been having a similar problem getting an extension. I've requested it but the application won't respond. I do not see a request for the email you used for the forum. Did you use a different email account when requesting an extension? If not, visit the student portal and try again:https://student.myvectorworks.net/users/edit_account Quote Link to comment
emilyjones Posted November 12, 2018 Share Posted November 12, 2018 (edited) 4 hours ago, Jim Wilson said: I do not see a request for the email you used for the forum. Did you use a different email account when requesting an extension? If not, visit the student portal and try again:https://student.myvectorworks.net/users/edit_account No, my software was registered under emily.jones1@ucdconnect.ie Edited November 12, 2018 by emilyjones Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 13, 2018 Vectorworks, Inc Employee Share Posted November 13, 2018 16 hours ago, emilyjones said: No, my software was registered under emily.jones1@ucdconnect.ie There we go, all approved now. Please let me know if it gives you any further trouble. Quote Link to comment
scottmollie@yahoo.co.uk Posted November 13, 2018 Share Posted November 13, 2018 I am also experiencing this problem. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 13, 2018 Vectorworks, Inc Employee Share Posted November 13, 2018 3 minutes ago, scottmollie@yahoo.co.uk said: I am also experiencing this problem. Send me a direct message with the proof of enrollment you uploaded please. (seems like it was a PDF?) It looks like the portal had trouble reading it. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 13, 2018 Vectorworks, Inc Employee Share Posted November 13, 2018 2 hours ago, scottmollie@yahoo.co.uk said: I am also experiencing this problem. Got it, you should now be good to go. Let me know if it gives you further problems. Quote Link to comment
Laoise Posted November 15, 2018 Share Posted November 15, 2018 @Jim Wilson The same is happening to me ! sent in identification yesterday, not working yet, thank you! Quote Link to comment
MeganSmith Posted November 15, 2018 Share Posted November 15, 2018 I have the same problem too, I've been waiting 2 days for an extension. Any help would be appreciated. Quote Link to comment
LaurenW Posted November 18, 2018 Share Posted November 18, 2018 I have uploaded proof of enrolment and am waiting for the extension to be confirmed but I am wondering how long this is going to take as I have a deadline very soon. Thank you for your help. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 19, 2018 Vectorworks, Inc Employee Share Posted November 19, 2018 23 hours ago, LaurenW said: I have uploaded proof of enrolment and am waiting for the extension to be confirmed but I am wondering how long this is going to take as I have a deadline very soon. Thank you for your help. Approved, let me know if it gives you any more trouble. Quote Link to comment
ffathers Posted November 19, 2018 Share Posted November 19, 2018 Hello, I am also in my final year of study and my vectorworks has expired. I've requested an extention, however nothing seems to have happened? I am wondering how long this will take? Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 19, 2018 Vectorworks, Inc Employee Share Posted November 19, 2018 7 minutes ago, ffathers said: Hello, I am also in my final year of study and my vectorworks has expired. I've requested an extention, however nothing seems to have happened? I am wondering how long this will take? You should now be approved, let me know if it gives you any further trouble. Quote Link to comment
lvanda Posted November 20, 2018 Share Posted November 20, 2018 Hi! A week ago i received this message from your Acedemic Team: "We have not received your proof of enrollment or academic employment to complete your Vectorworks® software request. Without it, your Vectorworks Educational License will expire on (date)." So I provided this and it seems my account is active (my account status is "new"), but when I open Vectorworks a window pops up saying that "Vectorworks cannot be activated because your software license has expired". I am not sure what I am doing wrong. Any suggestions how to deal with this issue? Moreover when i'm uploading the proof of enrollment and i'm trying update my profile first it saying "Your account could not be updated.", after that when I go for the second time to update my profile it saying "Notice: Profile updated.", but no picture is visible on my account. Thank you for your help. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 20, 2018 Vectorworks, Inc Employee Share Posted November 20, 2018 1 minute ago, lvanda said: Hi! A week ago i received this message from your Acedemic Team: "We have not received your proof of enrollment or academic employment to complete your Vectorworks® software request. Without it, your Vectorworks Educational License will expire on (date)." So I provided this and it seems my account is active (my account status is "new"), but when I open Vectorworks a window pops up saying that "Vectorworks cannot be activated because your software license has expired". I am not sure what I am doing wrong. Any suggestions how to deal with this issue? Moreover when i'm uploading the proof of enrollment and i'm trying update my profile first it saying "Your account could not be updated.", after that when I go for the second time to update my profile it saying "Notice: Profile updated.", but no picture is visible on my account. Thank you for your help. You should now be good to go, let me know if it gives you any further trouble after restarting and launching the application again. 1 Quote Link to comment
Guest Posted November 21, 2018 Share Posted November 21, 2018 Hi, This is also an issue for me currently as I have re-downloaded vectorworks and input the new licence code however I still get the "Vectorworks cannot be activated because your software license has expired" notice. Is this an issue you someone can help me resolve please? Thanks, Sarah Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 21, 2018 Vectorworks, Inc Employee Share Posted November 21, 2018 1 hour ago, sarahlizalee said: Hi, This is also an issue for me currently as I have re-downloaded vectorworks and input the new licence code however I still get the "Vectorworks cannot be activated because your software license has expired" notice. Is this an issue you someone can help me resolve please? Thanks, Sarah You should now be approved and good to go. Let me know if it gives you any further trouble. Quote Link to comment
natb Posted November 23, 2018 Share Posted November 23, 2018 On 4/16/2018 at 8:04 AM, Jim Wilson said: Approved, looks like it may have gotten stuck on our end. It should be emailing you shortly. Hello! I think this may have happened to me as well? However, I am unable to find anywhere on my account (my account homepage or elsewhere) to request an extension. I am hoping you can help me! Quote Link to comment
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