Spotlight Preferences not opening

[Keylight Design]

Hello,

I just downloaded SP3 for VW 2018, and since the update, I can't open Spotlight Preferences in the File > Document Settings > Spotlight Preferences menu.  When I click on it, nothing happens.  I need to "Perform Complete Export on Exit" to get my LW data exchange working, and I don't know of another way to do this if that menu isn't opening.  I have tried restarting the application and the computer.  I have also tried doing it with different drawings, and the result is the same.

[markdd]

I've never seen this before. Clutching at straws, but have you tried resetting your user preferences?  

 

 

[Benjamin Weill]

On 3/25/2018 at 11:11 AM, markdd said:

I've never seen this before. Clutching at straws, but have you tried resetting your user preferences?  

 

 

I tried all of these steps on my mac (which basically factory defaulted my Vectorworks) but the problem still persists.  Has anyone had success in fixing this?  not being able to do "full exports" to LW is crippling.

[Keylight Design]

I haven’t been able to fix it either. Anyone from VW on here that can help?  Anyway to revert back to SP2 until this is fixed?

[VeryCrunchyTaco]

I haven't ran into this myself, but just heard of someone else running into it.  I would assume resetting preferences would work, and am bummed to hear that didn't do it!   

 

You could try reverting to SP2, but to do that, you'd need to uninstall VW 2018, then reinstall with the VW 2018 SP2 installer (there's no way to push it back just one version, sadly.)  Links for Mac and Windows below.

 

Mac Installer  |  http://release.vectorworks.net/nnapub/mac/2018/SP2/401138/NNA/eng/installer2/Vectorworks2018-SP2-401138-SeriesE-installer2-osx.dmg

 

Windows Installer  |  http://release.vectorworks.net/nnapub/win/2018/SP2/401138/NNA/eng/installer2/Vectorworks2018-SP2-401138-SeriesE-installer2-win.zip

 

Let me know if that helps.  I'll keep you posted if I find any fix on my end, and let me know if you're able to replicate this in SP2.  

[Benjamin Weill]

23 hours ago, VeryCrunchyTaco said:

I haven't ran into this myself, but just heard of someone else running into it.  I would assume resetting preferences would work, and am bummed to hear that didn't do it!   

 

You could try reverting to SP2, but to do that, you'd need to uninstall VW 2018, then reinstall with the VW 2018 SP2 installer (there's no way to push it back just one version, sadly.)  Links for Mac and Windows below.

 

Mac Installer  |  http://release.vectorworks.net/nnapub/mac/2018/SP2/401138/NNA/eng/installer2/Vectorworks2018-SP2-401138-SeriesE-installer2-osx.dmg

 

Windows Installer  |  http://release.vectorworks.net/nnapub/win/2018/SP2/401138/NNA/eng/installer2/Vectorworks2018-SP2-401138-SeriesE-installer2-win.zip

 

Let me know if that helps.  I'll keep you posted if I find any fix on my end, and let me know if you're able to replicate this in SP2.  

Thanks.  I went back to SP2, and it all works again.

[anshu]

Woah. This is shockingly awful. Renders SP3 unusable. Is there a quick fix coming out ASAP???? 

[Benjamin Weill]

19 minutes ago, anshu said:

Woah. This is shockingly awful. Renders SP3 unusable. Is there a quick fix coming out ASAP???? 

I hope so. I had to downgrade back to SP2

[anshu]

The VWX support fixed this one for me.

 

If you go to the user folder>plug ins and delete the runtime cache folder. That should get you back up and running.

 

 

[John Paul Szczepanski]

Deleting Runtime Cache did not seem to work.

[John Paul Szczepanski]

Actually I deleted an older version. Deleting the Runtime Cache worked

[Keylight Design]

Thanks everyone for the responses.  

[John Paul Szczepanski]

This just in from Tech support

 

We’ve had a couple similar reports, so we may want to try resetting your Runtime Cache in Vectorworks.  We can do this by deleting the RuntimeCache folder in your Users folder; I’m listing the locations below for both Mac and Windows.

 

Windows  |  C:\Users\ ( Your Username ) \AppData\Roaming\Nemetschek\Vectorworks\2018\Plug-ins\RuntimeCache

 

Macintosh  |  HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks > 2018 > RuntimeCache

 

I hope that helps!  Please keep me posted, and  have a great day! 

 

[paulhack]

Unfortunately, this did not work for me and I received the following error: The operation can’t be completed because one or more required items can’t be found.
(Error code -43) . Any other ideas? This is a HUGE problem.....