Crash on Open

[Stephan Moenninghoff]

Hi everyone,

I have a customer whose VWX crashes whenever he tries to open a file using the "Open" dialog. He is on a PC. I had the same issue on my Mac a few years ago and I ended up reinstalling the entire OS to resolve this condition. Since this is an extremely rare occurrence I wonder if anyone has ever come across a similar thing and (hopefully) knows a better way than reinstalling the OS :-|

Thanks!

Edited February 14, 2018 by Stephan Moenninghoff

[Hans-Olav]

Hi Stephan

 

I had a similar experience with one particular file, and it behaved the same on several computers ( all mac) 

Its filed as a bug,  VB-147416

 

Got an update today : 

„This seems to be due to dimensions with bad constraints, where the dimensions are in or attached to a space object. For some reason one of the constraints is getting deleted “

 

 

[Stephan Moenninghoff]

1 minute ago, Hans-Olav said:

Got an update today : 

„This seems to be due to dimensions with bad constraints, where the dimensions are in or attached to a space object. For some reason one of the constraints is getting deleted “

Thanks for letting me know!

[Stephan Moenninghoff]

It seems to be a different bug though. Mine was not file-related. However this may help my customer!

[Stephan Moenninghoff]

OK, this is definitely a different problem. VWX crashes as soon as the open dialog comes up, so not file-related. 

[PVA - Admin]

I have seen this be not File, but Directory-related, where the location the Open dialog is attempting to navigate to is no longer accessible or the permissions have changed on it. They might be able to get around it by disconnecting from all networks (if the last save/open location was a network location) and then trying to use File > Open.

Failing that, they may be able to boot into Safe Mode and launch Vectorworks, then see if File > Open will work, if it does there and they set a new location like opening a file from the desktop, rebooting should then let it work normally.

[Stephan Moenninghoff]

Thanks, Jim. Fingers crossed this is it. I'll keep you posted.

[patricia klawonn]

I am having this problem now. Just started this afternoon. One minute it was working fine. Then I had to restart my computer. and then it started. wondering if it's because it's an older version?