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Revit Import Not Working

Question

I do a lot of restaurant work and importing Revit files of kitchen equipment in VW2017 has been really helpful. When I import that same files into VW2018, I get very poor results. Sometimes I get part of the model, or I get random objects and sometimes I get nothing. I've never gotten it to work.

 

I tried attaching a file but this forum doesn't accept RFA file types. So this is a webpage where you could download an example of an underbar refrigerator: http://truefoodservice.kclcad.com/Mobile/?search=TBB-24-60G-S-HC-LD.

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7 answers to this question

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I just sent a file to tech support that wouldn't import. Granted it is 200MB+ and will grow fast as we are just in SD. I suggest calling them!

 

Also your signature line says you are on VW2016.

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Just tested your Revit file as well as the one from the link imported as empty 2D symbols and records in VW2018 but imported fine in VW2017.
It is similar with your Revit file. The elements layer that is in VW2017 is missing in VW2018 so it seems that something is wrong with the VW2018 Revit import as the issue remains somewhat similar regardless of settings. I can see it importing objects and the outlines sort of show up but once the import is completed all it shows are several empty 2D symbols and some records.

I think you should submit this file to tech support with the VW2017 and VW2018 import results as well as the VW2018 Revit import settings along with it so that they can see the difference.

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How do I submit something to tech support? Last time I found a bug with dormers in the VW2018 roof PIO just posted here and an employee responded. 

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It depends on where you are located and if you have VSS or not.

- If you have a VSS (Vectorworks Service Select) subscription then you should login to your VSS portal and use the support request option in there for priority support.

- If you don't have VSS and you are outside the US you probably should contact your local distributor first for support (If you have VSS they probably have a separate VSS support channel (e.g. different phone number) as well in addition to the VSS portal)

- At the bottom of these forum page are three columns with links, the middle column being for support. Either use the Tech Support Request link or the Bug Submit link depending on whether you think this is a plain support issue or a bug.

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