aa.schump Posted January 6, 2018 Share Posted January 6, 2018 I seem to have lost connection with cloud services after installing Service pack 2. When I click on log in I get the pinwheel followed by the red error message in the lower right. I thought it may have something to do with my firewall but it looks like it is allowing connections. Any help would be greatly appreciated. Quote Link to comment
Vectorworks, Inc Employee inikolova Posted January 8, 2018 Vectorworks, Inc Employee Share Posted January 8, 2018 Hello @aa.schump, I am not sure of the exact circumstances under which this can happen, but it is usually resolved by re-starting Vectorworks. Please let me know if it still doesn't work for you and I can get more help from our engineers. Best regards, Iskra Nikolova Quality Assurance Specialist Vectorworks Cloud Services Quote Link to comment
aa.schump Posted January 22, 2018 Author Share Posted January 22, 2018 Hi Iskra, I went ahead and reinstalled 2018. It did the trick. Thanks Aaron Quote Link to comment
Vectorworks, Inc Employee inikolova Posted January 22, 2018 Vectorworks, Inc Employee Share Posted January 22, 2018 Hi Aaron, Thanks for getting back to me. Just a re-start should have been enough. There shouldn't have been a need to re-install, but I am glad to hear it started working for you. :-) Regards, Iskra Nikolova Quote Link to comment
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