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Kaare Baekgaard

Object Info Palette does not work properly in VW2018 SP2

Question

The OIP randomly ceases to display information about selected objects.

 

Is anyone else getting this?

 

Please inform me on how to return to SP1 fast with service select – I am too busy to battle with this problem.

 

Regards

 

Edited by Kaare Baekgaard

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22 answers to this question

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21 minutes ago, Kaare Baekgaard said:

Is anyone else getting this?

 

 

Yes.

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48 minutes ago, Kaare Baekgaard said:

The OIP randomly ceases to display information about selected objects.

 

Is anyone else getting this?

 

Please inform me on how to return to SP1 fast with service select – I am too busy to battle with this problem.

 

Regards

 

Hello Kaare; I wrote about this a bit ago, shortly after installing VWX 2018 SP 2. A restart seemed to have fixed the issue. @JimWasked me to send a file if reproducable, but happily, no joy there—so far.

https://forum.vectorworks.net/index.php?/topic/53233-vw-2018-sp2—what-happened-to-the-oip/&page=0#comment-267145

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Just now, mjm said:

Hello Kaare; I wrote about this a bit ago, shortly after installing VWX 2018 SP 2. A restart seemed to have fixed the issue. @JimWasked me to send a file if reproducable, but happily, no joy there—so far.

https://forum.vectorworks.net/index.php?/topic/53233-vw-2018-sp2—what-happened-to-the-oip/&page=0#comment-267145

 

I restarted, but it did not fix the issue, alas.

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Just now, Kaare Baekgaard said:

 

I restarted, but it did not fix the issue, alas.

First, let me say (as I did not in the first post) I do feel your pain. And lucky that gremlin has not raised it's head since. Hmm—can you send that file to JimW so enhineering can have a looksee?

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1 minute ago, mjm said:

First, let me say (as I did not in the first post) I do feel your pain. And lucky that gremlin has not raised it's head since. Hmm—can you send that file to JimW so enhineering can have a looksee?

 

 

Sure, later. Right now I need to finish a project. Jim, do you know how to backstep to SP1 with Service Select?

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13 minutes ago, Kaare Baekgaard said:

Sure, later. Right now I need to finish a project. Jim, do you know how to backstep to SP1 with Service Select?


You would need to completely uninstall Vectorworks 2018 SP2 and reinstall with a Vectorworks 2018 SP1 full installer. The quickest way to get a localized installer is from your distributor, if you use the standard US version I can send you a link directly.

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Just now, JimW said:


You would need to completely uninstall Vectorworks 2018 SP2 and reinstall with a Vectorworks 2018 SP1 full installer. The quickest way to get a localized installer is from your distributor, if you use the standard US version I can send you a link directly.

I use the standard, please send me the link, thank you.

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I was also getting this with service pack 1.....hasn't happened with SP2 yet but I've only installed it this morning so will see how the day goes. 

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Reversing to SP1 seems to have fixed it.

 

I am not going to update again until SP3, so I guess it will be hard to pinpoint the problem, unless it proves to be a general issue.

 

This is my hardware:

 

 Modelnavn: iMac

  Model-id: iMac16,2

  Processornavn: Intel Core i5

  Processorhastighed: 2,8 GHz

  Antal processorer: 1

  Antal kerner i alt: 4

  L2-buffer (pr. Core): 256 KB

  L3-buffer: 4 MB

  Hukommelse: 8 GB

  Boot ROM-version: IM162.0212.B00

  SMC-version (system): 2.32f20

  Serienummer (system): C02QCWCWGG77

  Hardware-uuid: A8EFF701-E7A0-5C02-8A27-8E8A34904ED8

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I continue having this issue sporadically. Sometimes opening a different file seems to reset something, so when I return to the file in questions, the OIP is restored to normal.

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I have had this problem since upgrading to VW2018. I have just about done everything there is to eliminate the problem. I Cleaned my computer from any menu add ons,  virus application, validated fonts and clean install of High Sierra and VW2018....alas no change, the problen persist to pop up. In combination with the "UNDO" action that jumps back in history in random steps I am really getting frustrated. This is affecting my business...please VW solve these two bugs.

OIP palette malfunction.pdf

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I had this UNDO problem previously and there was a thread about it. Here is what I posted:

 

"Spoke to UK tech support who have logged the issue and also had me delete the 2017 preferences/library from my machine. They said not to delete VW 2017 though incase I need to revert back to using it if this issue carries on"

I carried out the above and the undo issue has stopped. 

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Moved this thread to Troubleshooting, anyone else experiencing this please upvote this issue at the top left of the original post, thank you!

If you are able to replicate it on command however, PLEASE contact me directly with steps. I get this randomly myself and it's driving me nuts too, but so far havent been able to make it happen on command.

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Hi Jim, I cant replicate on it command. When I experience it I close and open the file and it seems okay. After a few minutes the UNDO command flips out and the OIP goes into hiding info. I hope the engineers can find out whats triggering it. 

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16 minutes ago, Lars Tuxen said:

After a few minutes the UNDO command flips out and the OIP goes into hiding info.


Do these two issues always seem to come at the same time, or do they sometimes present on their own?

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Difficult to say for sure. The OIP is in use all the time so I experience it more often whereas the UNDO command is more seldom used but I would say that it is both at the same time and also independently. 

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1 hour ago, JimW said:


Do these two issues always seem to come at the same time, or do they sometimes present on their own?

The only time I've seen the OIP issue was after the Undo command jumped back many more steps than it should. I've only seen happen the one time, using SP2, and I had to restart VW to make it go away. It happened while I was editing a container object (multiple extrude) within a container object (group) which is where most problems I see with VW occur. It was a new file (an example I was creating for the forum) from a VW template. I tried to get it to replicate but I didn't have any success.

 

Kevin

 

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On 29/11/2017 at 7:34 AM, Kaare Baekgaard said:

The OIP randomly ceases to display information about selected objects.

 

Is anyone else getting this?

 

Please inform me on how to return to SP1 fast with service select – I am too busy to battle with this problem.

 

Regards

 

Yes, but it happened with SP1 and the original release of VWA2018 as well as SP2.

I'd have to go back to VWA2017 for a stable release, and I doubt I'd get a refund from Service Select.

 

The problem doesn't happen all of the time – sometimes it takes an hour before the OIP behaves this way, sometimes longer, but today it was after only 15 minutes.

 

If I save the file the OIP recognises the object selected, but then I have to save constantly, for each selection.

 

A restart can help, but not for long.

 

A ridiculous waste of time.

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Hi peterhill, I have the exact same experience as you.The different timespan between the moments when it occur is frustrating and make it impossible to analyze what is triggering it. Just when you think it has stopped...it comes back. I have been thinking about going back to VW2017 but at the moment I am on a deadline so I simply dont have the time and it seems wrong having to do it. I am hoping for a soon release of VW2018 / SP3 with a fix of this OIP issue as it is driving me nuts.:S

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Since updating to Service Pack 2 for VW2018 my OIP has been working fine....must be something conflicting on your machine with VW. Have you tried calling your local technical support? The UK one was extremely helpful when I spoke to them about my undo's jumping. 

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Not sure if this is related, but at least is another way OIP is not always fully functional:

 

1. OIP does not populate quickly if MANY objects are selected or if that giant selection is operated on (deselect, change view, etc). But it gets there eventually.

2. While it churns (beach ball), none of the OIP data fields are visible, ie not just that no values are displayed, but rather no fields are present. The Perim and Area text is the only visible element below the Layer field (but no values are present). During this churn time, the A & P characters have stacked up characters or some superimposed image.  This clears to normal text when the churn is complete, and the area and perim values populate, often with values in the tens or hundreds millions.

 

This is observed while working with giant sets of GIS objects imported via Shapefiles. After importing several layers for whole county or whole city (parcels, pave edge, building outlines, etc), the vwx file size is several hundred MB.  These georeferenced objects are centered about 300 miles west of the drawing origin.  So, quadruple problem - big file, tens or hundreds thousands of objects, data attached to each, and they are way distant from object origin.

 

I think I will have some questions about working with these data/object sets in another thread.

 

-B

OIP.png

Edited by Benson Shaw
muddy to partially clear?

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