nahekul Posted November 21, 2017 Share Posted November 21, 2017 After a recent update, our office has been getting this error message "Error loading Vision Library" when loading Vectorworks 2018. Clicking OK solves the issue but don't understand why this needs to show up every time. We do not have a Vision Library or work with the Vision software to begin with. Is there a way to disable the Vision Library? Quote Link to comment
0 Vectorworks, Inc Employee klinzey Posted April 3, 2018 Vectorworks, Inc Employee Share Posted April 3, 2018 We want to grab the problem installer logs before you do a re-install. We know a re-install usually fixes the problem but we want to see if we can find out why the first install is failing so we can fix the problem. An installer log form a problem install should give us a lot of information on where the problem is or more importantly where the problem is not. Kevin Quote Link to comment
0 Kevin McAllister Posted April 3, 2018 Share Posted April 3, 2018 2 minutes ago, klinzey said: We want to grab the problem installer logs before you do a re-install. We know a re-install usually fixes the problem but we want to see if we can find out why the first install is failing so we can fix the problem. An installer log form a problem install should give us a lot of information on where the problem is or more importantly where the problem is not. Kevin Thanks Kevin. I forwarded mine to Tech Support as per JimW's post above. Kevin 1 Quote Link to comment
0 Nick Kargel Posted April 3, 2018 Share Posted April 3, 2018 16 minutes ago, Kevin McAllister said: Unfortunately that's what Tech Support offered as a solution. I had been trying to avoid it and hoping for a "scalpel" solution instead of a "sledgehammer" solution (using @JimW's analogy). Doing so will mean I've reinstalled VW2018 twice and reset the preferences multiple times. Last year I had to reinstall VW2017 once. Prior to that I don't remember ever reinstalling VW, at least since the yearly releases started with VW2008. Its time for better beta testing and cloud based user preferences that can be healed by Tech Support.... all these preference resets and reinstalls represent a fair amount of troubleshooting time. Kevin Kevin (love your book BTW), I agree. I've felt like stability has been on the decline ever since they switched from 18-month to 1-year version cycles. Simply too many resources going into bells and whistles (VR goggle integration) and not enough into debugging and user interface. Quote Link to comment
0 Ben Wingrove Posted April 3, 2018 Share Posted April 3, 2018 Will it jeopardize the chances of this issue resurfacing if I save and import my workspace settings? The thought of re configuring all my layout/settings is very daunting! Ben Quote Link to comment
0 Kevin McAllister Posted April 3, 2018 Share Posted April 3, 2018 1 hour ago, Nick Kargel said: (love your book BTW) You're thinking of Kevin Lee Allen 1 hour ago, Ben Wingrove said: Will it jeopardize the chances of this issue resurfacing if I save and import my workspace settings? The thought of re configuring all my layout/settings is very daunting! I just did a full install after backing up my workspace file. I was able to drop it into the workspaces folder of the new install and everything worked as expected. Kevin Quote Link to comment
0 cberg Posted April 4, 2018 Share Posted April 4, 2018 Full uninstall and reinstall fixed for me. Ugh. Quote Link to comment
0 nikihoops Posted July 3, 2018 Share Posted July 3, 2018 I'm getting the 'Error Loading Vision Library' message again after updating to Service Pack 4.... 1 Quote Link to comment
0 ptoner Posted July 5, 2018 Share Posted July 5, 2018 (edited) On 7/3/2018 at 11:15 AM, nikihoops said: I'm getting the 'Error Loading Vision Library' message again after updating to Service Pack 4.... Same here. Never had it before, on my own comp and had reset prefs etc already..... I am not going to fresh install 30+ machines in the office if this happens every installation. Edited July 5, 2018 by ptoner Quote Link to comment
0 ptoner Posted July 5, 2018 Share Posted July 5, 2018 In fact it must have been the resetting prefs that caused it! Quote Link to comment
0 DomC Posted December 18, 2018 Share Posted December 18, 2018 (edited) Hi I think this error is related to MacHD/Library/Application Support/Vectorworks .... If I zip and delete there the Vectorworks 2019 Folder I have the same issues as above so it is obvious this could have a coherence with the described issue. If this Folder does not exists or have unsufficient permission, this message can appear. This Files seems to be created only if the installer was used for installing Vectorworks (copy/paste of Program Folder and pref reset in user Folder will not resolve that issue). A new Installation will create this Folders. Edited December 18, 2018 by DomC Quote Link to comment
0 Sky Posted January 4, 2019 Share Posted January 4, 2019 So I got this same error in VW2019 after resetting my preferences. Is there any way to resolve it other than reinstalling the software? Quote Link to comment
0 DomC Posted January 4, 2019 Share Posted January 4, 2019 If you don't have a Spotlight Serial (If you don't need Vision), you could delete (zip and delete the original) the Vision Folter in your Vectorworks Program Folder, this will prevent error message (at least till the next Update). I don't know how to get those Library other than get it from the installer or from another Computer which has installed Vectorworks. If you don't want to over-install your existing installation (whyever), you could install a second Vectorworks (rename the installation folder) and delete this folder after that. Then also your existing installation will find the libraries. Also you could copy the Libraries (see above Path) from another Mac. Hope that can help. P.S. I also had this Issue because I copy/paste the installation from another Mac (which worked the past 20 Years). Quote Link to comment
0 Vectorworks, Inc Employee klinzey Posted January 4, 2019 Vectorworks, Inc Employee Share Posted January 4, 2019 @SkyHow did you reset your preferences? Did you do it via the menu command or did you delete the pList? Quote Link to comment
0 Sky Posted January 4, 2019 Share Posted January 4, 2019 @klinzey I deleted a folder in the Library and one in the application folder I think. Luckily I have a second license for my laptop and will try taking that Vision folder and putting it back on my desktop application folder to eliminate this error message. Quote Link to comment
0 BenG Posted February 1, 2019 Share Posted February 1, 2019 (edited) @JimW Jim, My VW18 SP6 program is sort of having a meltdown. I get a spinning beach ball (about 5 min) somewhat at random after selecting a function (dimension, rectangle….). The flyover tool has stopped showing the origin point and may rotate about a global axis rather than the selected point. I get the VISION Library dialog randomly. The Snapping window will not stay open. I followed all the suggestions for clearing out .plist files - twice - and the problem just moved around. I have reloaded the .dmg with cold boot. No improvement. I tried to follow the instructions in this thread about deleting the RunTimeCache folder, but I can't find it (see attachment). What do I do now? MacBook Pro.spx Edited February 1, 2019 by BenG Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted February 1, 2019 Vectorworks, Inc Employee Share Posted February 1, 2019 8 minutes ago, BenG said: @JimW Jim, My VW18 SP6 program is sort of having a meltdown. I get a spinning beach ball (about 5 min) somewhat at random after selecting a function (dimension, rectangle….). The flyover tool has stopped showing the origin point and may rotate about a global axis rather than the selected point. I get the VISION Library dialog randomly. The Snapping window will not stay open. I followed all the suggestions for clearing out .plist files - twice - and the problem just moved around. I have reloaded the .dmg with cold boot. No improvement. I tried to follow the instructions in this thread about deleting the RunTimeCache folder, but I can't find it (see attachment). What do I do now? MacBook Pro.spx In that case, contact tech@vectorworks.net directly. They can walk you through the process step by step. Quote Link to comment
0 tdcam Posted February 10, 2019 Share Posted February 10, 2019 On 1/3/2019 at 8:09 PM, Sky said: So I got this same error in VW2019 after resetting my preferences. Is there any way to resolve it other than reinstalling the software? @Jim Wilson I have the same error in VW2019 Quote Link to comment
0 Sky Posted February 12, 2019 Share Posted February 12, 2019 I still have not solved this error... Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted February 12, 2019 Vectorworks, Inc Employee Share Posted February 12, 2019 On 2/10/2019 at 10:11 AM, tdcam said: @Jim Wilson I have the same error in VW2019 In that case, contact tech@vectorworks.net directly. They can walk you through the process step by step. Quote Link to comment
0 maria247 Posted February 18, 2019 Share Posted February 18, 2019 After a recent update, our office has been getting this error message 'Error loading Vision Library' when loading Vectorworks 2018 If anyone face printer issue go here https://www.canonprintersupport247.com/blog/resolve-canon-printer-error-code-1660/ Quote Link to comment
0 Sky Posted March 13, 2019 Share Posted March 13, 2019 That did it. Thank you very much! Sky Quote Link to comment
0 RitchieTheBrit Posted March 14, 2019 Share Posted March 14, 2019 @Jeremy Best That did it, thanks! Quote Link to comment
0 DomC Posted March 14, 2019 Share Posted March 14, 2019 (edited) Post removed: (Wrong Thread, sorry) Edited March 15, 2019 by DomC Quote Link to comment
0 Jeremy Best Posted March 15, 2019 Share Posted March 15, 2019 4 hours ago, DomC said: New Version Attached You can use the "sort" node to sort. And inverse to sort descending. Hi @DomC, Did you mean to post this here? Quote Link to comment
0 NikPo Posted January 9, 2020 Share Posted January 9, 2020 Hi everyone, I got this error message after having updated to MacOS Catalina. Apparently the update deleted various vectorworks files in different locations. Restoring this one from the backup solved the issue for me: Macintosh HD/Library/Preferences/net.vectorworks.vectorworks.2019.plist These other folders/files I restored from the backup to get the license and user settings work again: user/library/preferences/net.nemetschek.vectorworks.2019.plist user/library/preferences/net.nemetschek.vectorworks.license.2019.plist user/library/application support/vectorworks user/library/application support/vectorworks RMCache user/library/application support/vectorworks-installer user/library/application support/vectorworks-installer-wrapper user/library/application support/vectorworks-updater Macintosh HD/Library/Application Support/Vectorworks 2019 1 Quote Link to comment
Question
nahekul
After a recent update, our office has been getting this error message "Error loading Vision Library" when loading Vectorworks 2018.
Clicking OK solves the issue but don't understand why this needs to show up every time.
We do not have a Vision Library or work with the Vision software to begin with.
Is there a way to disable the Vision Library?
Link to comment
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Jeremy Best
Hello everyone! Tech Support USA have provided me with a fix for this issue that worked for me and a user I worked with on this. 1. Quit Vectorworks 2019 2. Go to: Macintosh HD/Libra
PVA - Admin
If anyone is experiencing this issue on Mac and you have NOT already wiped your preferences back to default, please try the following and tell me if it resolves the issue: 1) Close Vectorworks. 2
Kevin McAllister
Unfortunately that's what Tech Support offered as a solution. I had been trying to avoid it and hoping for a "scalpel" solution instead of a "sledgehammer" solution (using @JimW's analogy). Doing so
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