paulg Posted November 20, 2017 Share Posted November 20, 2017 (edited) Hi all I am having an issue with the page set up since upgrading to the latest Mac OS , High Sierra. I have a sheet set up as A3 in landscape. I click print and press okay. VW then automatically jumps back to a portrait orientation and print also comes out as portrait. Same issue if I create a new blank file. Using VW18 SP1. Any ideas. Paul Ps. Does the same in VW17 SP4 pps. even does it when printing to PDF or preview pdf. This is a major problem!! I cannot issue any drawings Edited November 20, 2017 by paulg Quote Link to comment
Art V Posted November 21, 2017 Share Posted November 21, 2017 Did you try using a dedicated PDF printer? Also in your print settings for PDF output is it set to printer default? If yes and that is set to portrait this could explain why the page switched to portrait mode. Check to make sure that the PDF output settings on your Mac are also set to A3 landscape, this assuming you can set the PDF output page size and orientation on your Mac as default for all programs. Because I don't use a Mac I'm not certain how the PDF output on Mac using Quartz exactly works, but this might be a cause as something similar can happen on Windows with a PDF printer driver that is set differently and the page setup using the printer settings instead of manually set paper size and orientation. Quote Link to comment
paulg Posted November 21, 2017 Author Share Posted November 21, 2017 Hi, Art V This is happening when I do a physical print as well as pdf prints. Who can I ask to fix to this... is it apple or VW? Thanks Paul Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted November 21, 2017 Vectorworks, Inc Employee Share Posted November 21, 2017 Does the same thing happen when using File > Export > Export PDF? Quote Link to comment
paulg Posted November 21, 2017 Author Share Posted November 21, 2017 I realised this was happening in all my applications so it was an Apple issue not VW. I Chatted to someone at Apple and we eventually found it was due to the epson printer drivers. There is a new Epson software update available, released 20th Nov 2017. (yesterday!!!) This didn't get downloaded automatically from apple with the High Sierra update. I would recommend anyone with Epson printers download the update. Thanks for you help in any case paul Quote Link to comment
Anthony Brabazon Posted November 23, 2017 Share Posted November 23, 2017 Problem seems to be with new Mac OSX 10.13 as far as I can see as I have a HP Designjet T1100ps plotter and same problem. HP drivers go as far as Mac OSX 10.12 not the new 10.13. Apple should fix this bug but in the meantime has anyone found a workaround solution? Quote Link to comment
Jeremy Best Posted December 12, 2017 Share Posted December 12, 2017 (edited) On 11/24/2017 at 4:40 AM, Anthony Brabazon said: Apple should fix this bug It's up to purveyors of hardware and software to ensure their products keep up with changes in the operating system, so if this is happening to a few users with different printers - but not all users and all printers, then - as illustrated by paulg's example - the drivers are more likely to be the exclusive cause. I have received a report from a user with this issue as well, but they have no issue producing PDFs. I've prescribed they update their printer drivers and verify if they're compatible with High Sierra as well. Have you tried using JimW's suggestion of using; File > Export > PDF? Or File > Publish... to produce a PDF then print that from a PDF viewer? Edited December 12, 2017 by Jeremy Best Clarification and elaboration Quote Link to comment
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