K Child Posted November 14, 2017 Share Posted November 14, 2017 I just installed 2018 on my brand new PC and if I try to add text or even move a text box it shuts down. Anyone else having this issue? Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted November 14, 2017 Vectorworks, Inc Employee Share Posted November 14, 2017 Reply back with the following from that machine please:https://forum.vectorworks.net/index.php?/articles.html/articles/directx-diagnostics-and-system-profiler-r202/ Quote Link to comment
0 K Child Posted November 14, 2017 Author Share Posted November 14, 2017 28 minutes ago, K Child said: I just installed 2018 on my brand new PC and if I try to add text or even move a text box it shuts down. Anyone else having this issue? DxDiag.txt Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted November 14, 2017 Vectorworks, Inc Employee Share Posted November 14, 2017 First step is this, close Vectorworks down entirely and then wipe preferences: https://forum.vectorworks.net/index.php?/articles.html/articles/troubleshooting/resetting-vectorworks-preferences-r264/ Run Vectorworks again, and if that crash still happens, tell me if you are running 2018 SP0 or 2018 SP1. I have had a number of users with this issue on SP1 that we plan to correct in a later SP, but we may need to get you an Sp0 install link in the interim. Quote Link to comment
0 K Child Posted November 14, 2017 Author Share Posted November 14, 2017 Thank you for your help Jim. It's all over my head though. Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted November 14, 2017 Vectorworks, Inc Employee Share Posted November 14, 2017 2 minutes ago, K Child said: Thank you for your help Jim. It's all over my head though. In that case, get in touch with tech@vectorworks.net directly, they can walk you step by step through any of the procedures needed. Quote Link to comment
0 K Child Posted November 14, 2017 Author Share Posted November 14, 2017 Thanks yes, they are telling me to un-install and re install.... I am trying hard not to loose my mind. ;D Quote Link to comment
0 K Child Posted November 14, 2017 Author Share Posted November 14, 2017 The un and re seems to have helped...So far. Thanks again. KC Quote Link to comment
Question
K Child
I just installed 2018 on my brand new PC and if I try to add text or even move a text box it shuts down. Anyone else having this issue?
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