RW options disappear

[aarfing]

working on a specific file in VW2018 sp1, when I go to render a viewport, all RW options disappears. The Render option in the viewport menu changes to wireframe and all RW options in the main view menu goes grey.

The problem persists, when quitting and opening a new file afterwards. 

Seems that after some reboots of VW I get a new start w. all RW options, then, opening my current job , the problem immediately reoccurs. 

Workaround, anyone?

st

[Guest Selin]

Hi Steffen, can you create a RW texture after RW options disappear? If you can't create a texture and CineRender does not appear in the Activity Monitor, that means Renderworks is not running. Can you please confirm that this is the case?
 

[aarfing]

No, I cannot create a texture. When I open the file everything looks good, the moment I change i.e. from top/plan to an openGL view, the RW options all gray out. No CineRender in the activity monitor.

Can it have any connection to having updated Cinema4d to R19? I noticed that VW creates a MAXON file in in prefs evrytime it opens.

[PVA - Admin]

If that's the case, a full reinstall is usually needed to rectify it. You can try a preference reset but in many cases a reinstall seems to be required:
 

 

[Eb Madry]

I am also having the same issue. I did an uninstall/reinstall yesterday, but that didn't seem to fix the issue. 

[PVA - Admin]

Just now, Eb Madry said:

I am also having the same issue. I did an uninstall/reinstall yesterday, but that didn't seem to fix the issue. 

If you havent already then, make sure tech support has reviewed your case. If reinstall doesnt resolve it, it could be an unrelated issue with similar symptoms.

[aarfing]

Thanks Jim, I'm working from the train just now, so a reinstall is not an option for the next couple of hours. I will get in touch with tech support.

 

[aarfing]

I can add that reinstalling (without migration) did not solve the problem.

 

[Eb Madry]

22 hours ago, steffen aarfing said:

I can add that reinstalling (without migration) did not solve the problem.

 

Have you had any luck with being able to render or add textures? I have tried a few things and sadly still can't figure out why CineRender won't run in my background. 

[aarfing]

Sorry Eb, no breakthrough yet. I have notified tech support, but no news. 

[Eb Madry]

On 11/11/2017 at 2:07 PM, steffen aarfing said:

Sorry Eb, no breakthrough yet. I have notified tech support, but no news. 

Hi Steffen, I was able to get mine to work after speaking with Vectorworks tech support. 

 

So the problem seems to only be happening for people with 13in MacBook Pros. This is what they told me to do. 

 

You’ll need to remove the libosmesa.dylib file, which is located in your Applications folder, in Vectorworks 2018 -> Renderworks -> resource -> libs -> osx -> mesa.

 

Hope this works for you. 

 

[aarfing]

Hi Eb, Thanks a lot! All RW functions are restored. Thanks for taking the time to write.

Steffen

 

[Eb Madry]

On 11/13/2017 at 10:36 AM, steffen aarfing said:

Hi Eb, Thanks a lot! All RW functions are restored. Thanks for taking the time to write.

Steffen

 

Glad I was able to help! Happy rendering! 

[jakez]

Not just a Macbook issue. I'm running Windows 10 home with VW2018. See screenshot.

I'm still able to render using keyboard shortcuts but drop down menu option is greyed out.

Unlike the others, my issue occurs while working on a standard design layer, not a viewport.

[Eb Madry]

Just now, jakez said:

Not just a Macbook issue. I'm running Windows 10 home with VW2018. See screenshot.

I'm still able to render using keyboard shortcuts but drop down menu option is greyed out.

Unlike the others, my issue occurs while working on a standard design layer, not a viewport.

Hi Jakez, I was given the fix for the issue from the Vectorworks tech support, and they were only aware of the issue on the Mac side. Did you try deleting the same file to see if that helps? 

 

[jakez]

1 minute ago, Eb Madry said:

Hi Jakez, I was given the fix for the issue from the Vectorworks tech support, and they were only aware of the issue on the Mac side. Did you try deleting the same file to see if that helps? 

 

I haven't done that yet. I'm still in "work-around mode". Also, I feel like there's possibly some preference that I accidentally selected that's causing my issue.

[Virginie81]

Bonjour

je n'arrive pas à voir en mode rendu et les options renderworks disparaissent aléatoirement.

J'ai réinstallé plusieurs fois je ne sais plus quoi faire

Aidez moi