Windows 10 Fall Creators Updates Compatibility Issue

[Knyck Völker]

Can't run on Windows 10 Fall Creators Update.

[Knyck Völker]

Just now, Knyck Völker said:

Can't run on Windows 10 Fall Creators Update.

Sorry, I mean Vectorworks Cloud Service Desktop App.

[Art V]

15 hours ago, Knyck Völker said:

Sorry, I mean Vectorworks Cloud Service Desktop App.

Seems I have the same issue, so it could be that the creators update broke something.

 

@JimW
The generated error is:

Traceback (most recent call last):
  File "Vectorworks Cloud Services.py", line 5, in <module>
  File "DCC.pyc", line 9, in <module>
  File "PySide\QtGui.pyc", line 12, in <module>
  File "PySide\QtGui.pyc", line 10, in __load
ImportError: DLL load failed: The operating system cannot run %1.

 

[KevinW]

I am currently getting this error as well, with the following configuration:

 

Vectorworks: 2018 SP2 Build 401138 64-bit

Windows 10 Home 64 bit, up to date.

 

Traceback (most recent call last):
  File "Vectorworks Cloud Services.py", line 5, in <module>
  File "DCC.pyc", line 9, in <module>
  File "PySide\QtGui.pyc", line 12, in <module>
  File "PySide\QtGui.pyc", line 10, in __load
ImportError: DLL load failed: The operating system cannot run %1.

 

Web suggests this is a Problem with PySide importing OpenSSL and not finding ssleay32.dll and libeay32.dll

[KevinW]

Fixed!  This is indeed related to the Windows 10 Fall Creators Update. 

 

I removed the folder:

C:\Users\USERNAME\AppData\Roaming\Nemetschek\Vectorworks Cloud Services\

...and it works now.

 

Thanks to Alexander Sagatov for the technical support.

Edited March 7, 2018 by KevinW