Design area going blank when zooming into an imported PDF

[VWGardenDesign]

Hi, I am having a problem where the design area/page is going blank when I zoom in on an imported PDF of a survey. if i then use the move tool the PDF survey appears on screen again but as soon as I release my mouse the pdf is gone and the screen is blank.

 

I thought it may be an issue with VW 2018 so I tried it in VW 2017 and still have the same problem.

 

Anyone have any ideas on what I can do to solve this?

 

Thanks.

[PVA - Admin]

What zoom percentage are you at? I have seen this happen under significant zoom levels for PDFs and some image files.

Also, reply back with the following from your machine please:

 

 

[VWGardenDesign]

Up to 85% seems to be ok as soon as I zoom above this, either using the mouse, or by typing in a percentage the design area goes blank.

VWGardenDesignDXDiag.txt

[PVA - Admin]

Looks like your machine (MS Surface) has two graphics cards, on Intel integrated one which is currently active but is below Vectorworks' minimum specs, and an Nvidia GPU which is currently not active, but which I suspect would not have this problem.

Close Vectorworks entirely, and make sure your power adapter is plugged in (unplugged some machines for the weaker graphics card) then follow the steps listed here to try and set the Nvidia GPU as the default for Vectorworks:

 

Afterwards, reboot the machine completely and then launch Vectorworks to see if the file behaves more appropriately. If that fails, get in touch with tech@vectorworks.net directly and they can take a closer look.

[Kevin C]

This is not uncommon.

 

I have had 2 different ways of solving the problem - don't know which is better. (I'm operating an iMac).

 

1. For some reason VW struggles when zooming and scaling pdf's - annoying but always solvable. I just zoom in to or scale the pdf then cut the pdf and paste it back to the original position (then send to back) - This usually works
2. Save, close and re-open the drawing - this also seems to work when the first option doesn't want to play ball.

Kevin.

[VWGardenDesign]

14 hours ago, JimW said:

Looks like your machine (MS Surface) has two graphics cards, on Intel integrated one which is currently active but is below Vectorworks' minimum specs, and an Nvidia GPU which is currently not active, but which I suspect would not have this problem.

Close Vectorworks entirely, and make sure your power adapter is plugged in (unplugged some machines for the weaker graphics card) then follow the steps listed here to try and set the Nvidia GPU as the default for Vectorworks:

 

Afterwards, reboot the machine completely and then launch Vectorworks to see if the file behaves more appropriately. If that fails, get in touch with tech@vectorworks.net directly and they can take a closer look.

 

Thank you JimW ...I didn't realise I wasn't using the NVIDIA GPU. I have edited the program settings in the NVIDIA control panel so the VW18 exe is using the NVIDIA GPU, shutdowthe ren and restarted but still no difference. I have solved my Issue by converting the PDF to a JPG but will let the relevant people know of the issue.

[VWGardenDesign]

9 hours ago, Kevin C said:

This is not uncommon.

 

I have had 2 different ways of solving the problem - don't know which is better. (I'm operating an iMac).

 

1. For some reason VW struggles when zooming and scaling pdf's - annoying but always solvable. I just zoom in to or scale the pdf then cut the pdf and paste it back to the original position (then send to back) - This usually works
2. Save, close and re-open the drawing - this also seems to work when the first option doesn't want to play ball.

Kevin.

Thank you Kevin C... neither of those options appeared to work for me. I have converted the PDF to a JPG and seems to zoom and scale fine now!

[kate-one-work-shop]

I realize this thread is a few years old, but I'm having the same issue and wondering if there's a workaround found. I had thought it was my old graphics card and processor, but this is a brand new computer with all the required specs and VW2020??

 

Edited April 30, 2021 by K Harwood