litedesign Posted September 5, 2017 Share Posted September 5, 2017 I'm getting constant pop-up errors from MacOS Sierra saying "mdworker quit unexpectedly while using the VectorWorks plug-in." I click "Ignore" to clear it, then it pops up again approximately 60 seconds later. Anyone know what's going on? Vectorworks 2016 SP6 MacOS 10.12.5 Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted September 5, 2017 Vectorworks, Inc Employee Share Posted September 5, 2017 This happened immediately after installing and launching for the first time, or just started recently? Was this a clean installation or were plugins/workspaces migrated from an older one? Does this happen every 60 seconds even with only a new blank document saved to the desktop open? Quote Link to comment
0 litedesign Posted September 5, 2017 Author Share Posted September 5, 2017 14 minutes ago, JimW said: This happened immediately after installing and launching for the first time, or just started recently? Was this a clean installation or were plugins/workspaces migrated from an older one? Does this happen every 60 seconds even with only a new blank document saved to the desktop open? 1.) Started a few months ago. 2.) Migrated 3.) Yes, it happens even when VectoWorks application is closed I think it has something to do with MacOS Spotlight trying to catalog Vectorworks files in my email inbox. I'm not sure what the "Vectorworks Plugin" is, where I can access it, or how to fix it. Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted September 5, 2017 Vectorworks, Inc Employee Share Posted September 5, 2017 What installer did you originally use? Was it the one that already included SP6? Or did you eventually install service packs on their own to get to SP6? In any case, this is most likely the Spotlight plugin we add when installing Vectorworks to allow for a preview of the contents of a VWX file in Finder. The cleanest fix for this is a complete uninstallation and then reinstalling with the 2017 SP6 full installer, which you can get from the Service Select portal if you have a subscription, but if you don't send me a message and I can provide you with one. It IS possible that this could be corrected by transplanting that plugin from another machine that isn't experiencing the issue, but in my experience when a Finder-related plugin is misbehaving it's best to reinstall. Quote Link to comment
0 litedesign Posted September 6, 2017 Author Share Posted September 6, 2017 Hi Jim, I uninstalled and reinstalled Vectorworks, and the problem still persists. Do you have any more solutions? Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted September 6, 2017 Vectorworks, Inc Employee Share Posted September 6, 2017 If that's the case, get in touch with support directly and have them take a look: tech@vectorworks.net They will likely ask for this from that machine: Quote Link to comment
Question
litedesign
I'm getting constant pop-up errors from MacOS Sierra saying "mdworker quit unexpectedly while using the VectorWorks plug-in."
I click "Ignore" to clear it, then it pops up again approximately 60 seconds later. Anyone know what's going on?
Vectorworks 2016 SP6
MacOS 10.12.5
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5 answers to this question
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