Vectorworks Cloud Services Error

[jpccrodrigues]

Hi guys,

 

After the last update of the Vectorworks Cloud Services (v5.9.0), I always get the same error when it tries to open (see image attached).

Is anyone having the same problem?

I have the Vectorworks 2017 with Windows 10 Home.

 

With regards,

 

 

[PVA - Admin]

I have not seen this myself, but with that sort of error I would recommend reinstalling the Cloud Services application itself. You shouldn't need to wipe the contents of your cloud folder, just uninstall and reinstall the application from a fresh download:

 

https://cloud.vectorworks.net/products/

If it STILL gives that error or a similar one after doing this, tech@vectorworks.net should be able to get you squared away.

[jpccrodrigues]

Thanks, worked!! I tried reinstalling without uninstalling but as you indicated it worked fine.

 

Thanks!!