Bug Submit Page - Overview of Experience

[Kevin McAllister]

Further to the ongoing dialog about bug submission, I am following up on submitting my own possible bugs that I have posted as threads in the forum. I submitted this as my first bug using the online Bug Submit form posted by Jim in another thread. (Not my first bug ever  , I've made tons of submissions in the past, just not with the form for a while.) - 

Filing the bug took 9 minutes in total. Here are my interim wishes for improvements to the current bug submit process -

 

- I'd like a way to cut/paste the last six digits of my serial number into the form.

- Note that the current form doesn't include Mac OS X 10.12 at all so I cannot submit my correct operating system information (I am currently running Mac OSX 10.12.6).

- I'd love a dropdown for choosing my version of Vectorworks and a second dropdown for choosing my SP.

- I wish that bug submission copied me with my submission via email so I have my own record of submitting. One of the big advantages of the forum is the ability to search after the fact if I ever need to follow up.

Edit - one additional wish, it would be great if there was a way to submit multiple bugs in one sitting without having to re-enter all the basic information again each time.

 

Overall it wasn't too bad, though being able to copy/paste the steps to recreate my bug from my forum post made that part of the process easier.

 

Thank you!

 

Kevin

Edited August 3, 2017 by Kevin McAllister
Added one wish, noted in the list.

[Kevin McAllister]

16 minutes ago, Jim Wilson said:

I think at this point we are simply awaiting time from the Web team. We're in the process of tossing out and replacing quite a few things (Maybe, perhaps, because the Forum platform update went so well? Eh? Eh? 😁 )  across our various web presences and the bug submit page is on the list and auto confirmation was on the spec sheet last I saw it. The thing my team is actively working on at this very moment however is related to the Service Select portal, we have some much needed good changes coming in the immediate future.

 

Thanks Jim. I appreciate all the updates. I can see where weeding out true bugs from tech support issues could be a significant hurdle. I look forward to seeing some of the new features soon.

 

Kevin

 

[Kevin McAllister]

19 hours ago, Jim Wilson said:

auto confirmation was on the spec sheet last I saw it.

 

I've noticed that submissions through Service Select report back a reference number on screen. It would be much easier if those reference numbers were emailed back as part of an auto-reply. Having a random reference number becomes hard to track on my end if I make multiple submissions.

 

Kevin

[Kevin McAllister]

The bug submit form is still as frustrating as ever. Today I went to submit a bug and since my Operating System (Mac OS X 10.15) isn't in the dropdown I left it unselected. Bug submit kicked back the form and reset it so I had to re-enter my whole bug submission again ☹️

 

Why is it so hard to make a good bug submission form? Or to even keep the current one up to date?

 

Kevin

 

PS. Its things like this that really really make me miss JimW. He was a customer service superhero!

Edited May 27, 2021 by Kevin McAllister
JimW