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Printing Issues

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Printing on the HP deskjet9650 I have come across a little problem that I would like to correct. We are running VW 10.5.1 and downloaded the latest upgrade for the printer.

The Problem- The "Set Print Area" is set to a D size sheet and the "Page Setup" is 11x17. VW9 we have no problem matching the sheets together, but in VW10 there is about a 3/8" gap that is missing from the prints. I have tried adjusting the margins with no-luck. I have called VW a few times, and I have called HP. Whats going on here?

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