Importing Vector from Illustrator into Vectorworks

[gathergardens]

Hello,

 

I am on a Mac, use Illustrator and am able to create custom symbols that I can save as an eps and import into Vectorworks without pixeling or image distortion. I work as part of a team that needs to create custom symbols. Everyone else is on a windows PC and this does not work for them. For these folks, they get an error message that says I either don’t have the correct importer for that file type or I’m out of memory. We've attempted exporting multiple formats or copying/pasting from the clipboard. The files either come in without transparency, are low res, or are pixelated.

 

What's the best way to import a vector image with transparency from a pc into vectorworks?