jmolina Posted March 2, 2017 Share Posted March 2, 2017 Hello: I have problems with renderworks for a long time, I can only use it in open GL mode, for now I can use the other options but quickly return the problem, if I want to use the other options I just do not see anything. Does anyone know what the problem might be? Thank you Quote Link to comment
AlanW Posted March 2, 2017 Share Posted March 2, 2017 (edited) @jmolinaHI, You are using windows 7 Pro which in the rollout of VW there was supposed to be a file included that would be installed if windows did not have it. I suspect this is the issue. I had it on all the office computers that had only windows 7 Pro on them. I was sent a small file from VW Sydney which took a few seconds to install and after restarting VW all is fine. Sometimes when you start VW you see the option for Renderworks but activate it the option dissapears. Chase Jim for the patch. HTH Edited March 2, 2017 by Alan Woodwell Quote Link to comment
Vectorworks, Inc Employee Luis M Ruiz Posted March 3, 2017 Vectorworks, Inc Employee Share Posted March 3, 2017 I am sure Jim will appreciate a bit more information: vwx version # Platform Type of computer Operating system Graphics card information an include a copy of the file if possible Providing these variables always helps to get to the bottom of the mystery. Quote Link to comment
AlanW Posted March 3, 2017 Share Posted March 3, 2017 (edited) @Luis M RuizOh Sorry Luis, Jim does see so much. Refer to Post and The fix came from Dave Donley's suggestion (chief RW engineer). Edited March 3, 2017 by Alan Woodwell Quote Link to comment
Vectorworks, Inc Employee Luis M Ruiz Posted March 4, 2017 Vectorworks, Inc Employee Share Posted March 4, 2017 @allan woodwell sorry Allan, my post was addressing jmolina. Thanks for the help you offered. Quote Link to comment
jmolina Posted March 6, 2017 Author Share Posted March 6, 2017 On 3/3/2017 at 3:07 PM, Luis M Ruiz said: I am sure Jim will appreciate a bit more information: vwx version # Platform Type of computer Operating system Graphics card information an include a copy of the file if possible Providing these variables always helps to get to the bottom of the mystery. On 4/3/2017 at 9:18 AM, Luis M Ruiz said: Thanks guys , how do I contact Jim or Dave? I m using windows 10 pro , vectorworks 2017, intel core I7 3.4Ghz ghz, graphics card invidia . i m attaching a picture with the Quote Link to comment
jmolina Posted March 14, 2017 Author Share Posted March 14, 2017 (edited) Thanks to all for the comments, fortunately I could solve the problem, it is a problem with the antivirus, which did not allow the correct operation. Thanks to Joseph Block, (Vectorworks) Edited March 14, 2017 by jmolina Quote Link to comment
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